Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chantel Rochel

Gray,LA

Summary

Dynamic Store Manager with extensive experience at SUBWAY Restaurants, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through effective training and mentoring. Skilled in problem-solving and team leadership, successfully implementing cost-saving measures that increased store profitability. Committed to maintaining a positive and efficient store environment.

Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

2026
2026
years of professional experience

Work History

Store Manager

SUBWAYRestaurants
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Supervisor

Ainsworth Electronics
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new staff on product knowledge and customer service best practices.
  • Monitored inventory levels, facilitating timely restocking of merchandise to meet customer demand.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.

Direct Support Professional

Lafourche Arc
06.2020 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Recorded detailed progress notes to monitor client achievements and behavioral changes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Customer Service Representative

Bayou Pediatric Associates
04.2017 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer requests for information on offerings and company specifics.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

General Studies -

South Pike High School
Magnolia

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Shift scheduling

Languages

English
Full Professional

Timeline

Direct Support Professional

Lafourche Arc
06.2020 - Current

Customer Service Representative

Bayou Pediatric Associates
04.2017 - 06.2020

Store Manager

SUBWAYRestaurants

Store Supervisor

Ainsworth Electronics

General Studies -

South Pike High School

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Chantel Rochel