Chantel Smith

TIC International

09.2004 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Handled customer complaints, and resolved issues
Interpret and follow the rules outlined in Plan Documents
Compose and send accurate and professional written communication to participants as needed
Review complex and questionable pension files
Perform procedural and pension calculation final reviews for multiple Defined Benefit and Defined Contributions funds
Pay PBGC premiums
Research and write pension appeals for presentation to Appeals Committee and provide Committee decisions to members
Coordinate any pension changes to the Computer Division
Provide customer service guidance to Pension Department Analysts
Review pension benefit checks and approve for mailing
Provide customer service guidance to Pension Department analysts
Cooperates with other Supervisors to exemplify teamwork
Performs other duties and assignments as required by management
Train pension analyst
Payout death benefit payments for multiple pension and Welfare Funds
Back up to the Eligibility Department
Review eligibility guidelines and Summary Plan Descriptions
Provide effective communication and working relationship with management staff, clients, unions, participants, attorneys, auditors and consultants