Summary
Overview
Work History
Education
Skills
Accomplishments
CONTACT
Certification
Timeline
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Chantel Stafford

New York,NY

Summary

Detail-oriented, highly adaptable professional with extensive customer service, management, and freelance writing experience, seeking a reliable position with room for growth and possible work from home opportunities. Adept at handling high volumes of tasks, excellent customer service, and thriving in fast-paced environments. Eager to leverage empathetic communication, organizational, problem-solving, and SEO writing skills in data entry, administrative assistance, or customer service roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

FREELANCE JOURNALIST (SEO Writing, Editing, Trend

CBR.COM (Valnet), Screencrush (IHeartMedia)
01.2021 - Current
  • Wrote, edited and produced stories for Internet and digital channels.
  • Developed story ideas and conducted interviews with industry experts and celebrities.
  • Researched and gathered information to develop accurate and credible stories.
  • Managed multiple freelance projects simultaneously, leading communication with clients, setting deadlines, and ensuring high-quality output.
  • Directed editorial planning, coordinating schedules and content delivery to meet client needs and align with trending topics.
  • Guided fellow writers and editors in producing SEO-friendly content, increasing site traffic and meeting client SEO objectives.
  • Led efforts to adapt content strategies based on analytics and user engagement metrics, resulting in improved content performance.

BRICK SPECIALIST

The Lego Group
05.2023 - Current
  • Achieved highest average sales per transaction weekly across all employees.
  • Managed cash handling, inventory intake, and provided detailed product knowledge.
  • Responded to customer requests for products, services, and company information.
  • Demonstrated leadership in assisting guests, and coaching other associates, resulting in fewer errors and increased revenue.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided conflict resolution and addressed team challenges, maintaining a positive working environment and achieving 70%+ staff retention.

BARTENDER AND BARISTA (LEAD BAR/SUPERVISOR)

The Butchers Daughter - LES
01.2020 - 03.2023
  • Led a team of baristas and bartenders in a high-volume environment, ensuring smooth operations during peak hours (over 250 covers per shift).
  • Delegated tasks efficiently, balancing customer service, drink preparation, and team training, which resulted in a 10% increase in daily sales.
  • Motivated and mentored new staff, ensuring high standards of quality and service, which led to a reduction in customer complaints during busy shifts.
  • Consistently adhered to health and safety protocols and upsold with an average increase of 20% per transaction.

LEAD BARTENDER AND SERVER (SUPERVISOR)

The Cheesecake Factory - Queens
10.2016 - 02.2020


  • Developed and implemented strategies to handle a busy bar area with over 20 seats, as well as dining room service effectively managing multiple guest needs simultaneously.
  • Trained new hires on product knowledge, POS system use, and customer interaction techniques, leading to improved team efficiency and increased tips.
  • Collaborated with management to optimize team schedules and staff rotation, reducing wait times by 20% during peak hours.
  • Supervised a team of 10+ front-of-house staff, ensuring adherence to service standards and protocol in a high-traffic, high-revenue location.

SHIFT SUPERVISOR

Starbucks - Market Street Philadelphia, Philadelphia Convention Center
02.2014 - 10.2016
  • Led a team of baristas, handled cash management, and ensured adherence to customer service and health safety standards.
  • Created employee schedules based on weekly budget and optimized sales.
  • Provided training and development for new staff, resulting in improved service efficiency.

ASSISTANT / STORE MANAGER

Gamestop - Philadelphia and Herald Square Flagship Location
10.2013 - 02.2016
  • Managed daily store operations and a team of 25+ employees, ensuring smooth business flow, stock management, and customer satisfaction.
  • Created weekly employee schedules based on budget and store demand, optimizing staff utilization, and improving sales performance.
  • Led employee training programs, focusing on sales techniques, customer engagement, and operational procedures, which resulted in a increase in customer satisfaction ratings.
  • Recognized for fostering a collaborative team culture, ensuring consistent communication and performance feedback.

Education

B.A. - Film and Journalism

Hunter College
05-2025

A.S. - Multimedia Programming and Design

Borough of Manhattan CC
01-2024

Skills

  • Technical Skills

  • SEO Tools: Google Analytics, SEMrush, Ahrefs

  • Content Management Systems (CMS): WordPress, Medium

  • Microsoft Office Suite (Word, Excel, PowerPoint)

  • Google Suite (Docs, Sheets, Calendar)

  • CRM Tools & Basic Data Entry

  • Additional Leadership Skills:

  • Team Motivation: Focus on recognizing achievements and providing positive reinforcement to maintain high morale

  • Problem-Solving: Address challenges by providing solutions that improve team cohesion and operational efficiency

  • Training & Development: Showcase your ability to mentor, train, and guide team members, improving their performance and contribution

Accomplishments

    Certifications
  • I.S.S.A. Personal Trainer & Nutrition Certification
  • CPR Certified
    • Awards & Recognition
  • Consistently recognized for high sales performance and customer service excellence.
  • Employee of the Month, The Butcher’s Daughter (multiple instances).
  • Outstanding Guest Service Review, The Lego Group (multiple instances).
  • Deans list 2021-2024
  • Phi Theta Kappa and National Leadership Society member

CONTACT

  • 267.536.8881
  • Chantelfv@gmail.com
  • 160 Vermilyea Ave, New York, NY apt1C10034
  • References available upon request

Certification

  • I.S.S.A. Personal Trainer + Nutritional certification
  • CPR Certified

Timeline

BRICK SPECIALIST

The Lego Group
05.2023 - Current

FREELANCE JOURNALIST (SEO Writing, Editing, Trend

CBR.COM (Valnet), Screencrush (IHeartMedia)
01.2021 - Current

BARTENDER AND BARISTA (LEAD BAR/SUPERVISOR)

The Butchers Daughter - LES
01.2020 - 03.2023

LEAD BARTENDER AND SERVER (SUPERVISOR)

The Cheesecake Factory - Queens
10.2016 - 02.2020

SHIFT SUPERVISOR

Starbucks - Market Street Philadelphia, Philadelphia Convention Center
02.2014 - 10.2016

ASSISTANT / STORE MANAGER

Gamestop - Philadelphia and Herald Square Flagship Location
10.2013 - 02.2016

B.A. - Film and Journalism

Hunter College

A.S. - Multimedia Programming and Design

Borough of Manhattan CC

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Chantel Stafford