Chantel Stevens
Hillcrest Heights,Maryland
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Administration
Urban Behavioral Associates
10.2021 - Current
- Directed and coordinated the day-to-day office operations, including office services, mail and package shipments, and related activities
- Arranged office meetings and any tasks pertaining to operational efficiencies
- Worked with HR to meet with staff on a monthly or bi-monthly basis to guide opportunities for improvement in operations
- Daily supervision of the front desk/reception area to ensure effective telephone and mail communications both internally and externally to maintain professional images
- Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions
Medical Assistant
Annapolis Primary Care
11.2020 - 10.2021
- Worked closely with the Medical Director of luminous health
- Preparing patients for Providers by taking vitals, getting health history and concerns
- Assisting with referrals to specialists
- Assisted within office procedures when ordered by physicians
- Gave injections and vaccines ordered by
- Physicians
- Helping Physicians empty their daily patients' emails by sending pharmacies refills and call backs to patients with concerns
- Assisted with schedule changes and helping to assure the Medical director stayed on schedule and prepared for all medical meetings and lunch and learns.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
Patient Service Representative / Medical Assistant
Greater Baden Medical, Brandywine
02.2017 - 10.2020
- Registering patients in Centricity
- Verified patient’s insurance or helping patients without insurance sign up for the sliding scale fee
- Collecting and managing copays and patients billing payments along with answering questions
- Checking patients in and out
- Scheduling appointments
- Assisting with updating referral.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Assistant
Advance Primary & Geriatric Care
03.2015 - 02.2017
- Preparing patients for Providers by taking vitals, getting health history and concerns
- Assisting with referrals to specialists
- EKG and Phlebotomy when ordered by physicians
- Gave injections and vaccines to all ages from pediatric to geriatrics
- Helping Physicians empty their daily patients' emails by sending pharmacy refills and call backs to patients with concerns
- EMR- All scripts
Medical Assistant
Gerald Family Care
12.2010 - 02.2015
- Volunteered with answering all calls and sending direct messages to physicians in All scripts with patient’s requests
- Administered prescription refills to the pharmacy of choice
- Scheduled appointments for each patient
- Verified patient's insurance, along with collecting appropriate co-pay amounts
- Helped to with past due balance
Front Desk Admissions Coordinator
Silver Spring Health
05.2005 - 06.2010
- Managed waiting room and assisted with front end receptionist duties
- Provided a point of contact to assisted living residents and management
- Answered phones and emails for future residents
- Other general front desk duties
- EMR – Point Click Care
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Verified patient demographic information, copied documentation and directed to provided information.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Downers Grove, IL12.2022
Skills
- Small Procedures
- Phlebotomy
- Taking Vitals
- EKG’s
- Sterilization of instruments
- Injections and Vaccinations
- Software
- WordPerfect, Microsoft Office, Microsoft Perfect, PowerPoint, Excel, Allscripts, Centricity, EpicCare, Point Click Care, Athena, Insync
- Office Meetings
- Guest Check-In and Check-Out
- EMR Systems
- IV Discontinuation
- Clinical Data Entry
- Medications Familiarity
- Inventory Management
- Financial Recordkeeping
- OB/GYN Procedures
- Medical Administration
- Office Administration
- Medical Office Administration
Certification
- CMAA - Certified Medical Administrative Assistant
- CMAS - Certified Medical Administrative Specialist
- Certified BLS Provider
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Medical Office Administration
Urban Behavioral Associates
10.2021 - Current
Medical Assistant
Annapolis Primary Care
11.2020 - 10.2021
Patient Service Representative / Medical Assistant
Greater Baden Medical, Brandywine
02.2017 - 10.2020
Medical Assistant
Advance Primary & Geriatric Care
03.2015 - 02.2017
Medical Assistant
Gerald Family Care
12.2010 - 02.2015
Front Desk Admissions Coordinator
Silver Spring Health
05.2005 - 06.2010
Associate of Applied Science - Health Information Technology
DeVry University
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