CHANTEL STEYN
Summary
Results-oriented with a proven track record of resolving billing issues and providing exceptional customer service. Skilled in training providers on claims submission, answering phone calls and emails, and ensuring accurate and timely processing of claims. Proficient in medical billing, insurance verification, and maintaining HIPAA compliance. Strong attention to detail and ability to handle high call volumes.
Overview
18
18
years of professional experience
Work History
Provider Relations Specialist
ND Department of Health and Human Services
02.2020 - Current
- Educated providers on the procedures for submitting claims accurately.
- Managed emails and calls to streamline day-to-day operations.
- Collaborated with eligibility, claims, and compliance staff on provider issues.
PATIENT ACCOUNT REPRESENTATIVE
West River Health Serices
02.2018 - 02.2020
- Performed billing, collection and reporting functions for Hospital
- Processed insurance claims using billing software and payer guidelines.
- Reviewed patient accounts for West River Health Services' billing accuracy and completeness.
- Processed payments and refunds from patients and maintained accurate records of all transactions.
- Contacted patients regarding balances, payment options, and billing concerns.
- Manage over 50 customer questions/concerns daily via telephone & email
- Provided customer service to patients regarding billing inquiries and account information.
- Updated demographic and insurance records in patient account systems.
- Helped clients fill out the application forms for Medicaid or Snap
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Executed refund transactions for patient accounts to ensure accuracy, disbursements and payments.
PROVIDER RELATIONS REPRESENTATIVE
ND Dept Of Human Services
06.2017 - 02.2018
- Promoted customer satisfaction and loyalty by addressing and resolving problems for clients
- Enhanced customer satisfaction and loyalty by resolving client issues
- Investigated billing, claims, and other provider concerns to provide accurate information
- Examined complex and atypical claims to assess coverage
- Improved audit processes to uphold quality management standards
- Maintained up to date knowledge of different policy types and specific benefit plans.
PATIENT ACCOUNT REPRESENTATIVE
WEST RIVER HEALTH SERVICES
01.2015 - 05.2017
- Performed billing, collection and reporting functions for Hospital
- Assisted clients with completing Medicaid and Snap application forms to facilitate access to essential services
- Submitted electronic bills following facility and legal compliance standards
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing
- Addressed over 50 customer inquiries daily through telephone and email communication.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits
- Generated monthly statements to assess outstanding balances and prioritize accounts for collection processing
- Reviewed applicant data to confirm compliance with eligibility criteria for economic assistance.
DATA ENTRY CLERK
TRACKER MARINE
01.2013 - 12.2014
- Organized files and collected data for accurate entry into computer systems, ensuring information was readily available for decision-making.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reported inconsistencies found during data analysis to ensure data accuracy.
- Analyzed data for inconsistencies to maintain quality standards.
- Reported data issues to ensure accuracy.
- Entered client information into spreadsheets and company database, enabling leaders to access essential client data quickly.
MEDICAL ASSISTANT/OFFICE MANAGER
Ozarks Foot Clinic
01.2009 - 12.2012
- Documented patient medical histories and vital signs.
- Documented patient medical histories and vital signs.
- Assisted in implementing quality assurance and control program to enhance patient care standards
- Implemented measures to ensure compliance with regulations with HIPAA, CLIA and OSHA regulations.
- Responded calmly to emergency situations, ensuring patient safety and comfort. Effectively responded in emergency situations, and added a personal, caring touch that immediately put patients at ease
- Checked patients in, verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files to streamline patient processing
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining the process
- Performed sterilization of medical equipment after each use after each procedure
Education
Medical Assistant -
Everest College
Springfield, MOJohn Adams High School
Skills
- Provider relations
- Claims processing
- Medical Billing
- Insurance Verification
- Billing Compliance
- Claims Analysis
- HIPAA adherence
- EMR Systems
- Quality Assurance
- Medical Records
- ICD-10
- ICD-9
- Customer service
- Provider Support
- Provider Training
- Administrative Experience
- Office Management
- Medical Scheduling
- Time management
- Attention to detail
- Analytical thinking
- Problem solving
- Team collaboration
- Insurance validation
- Healthcare Management
- Patient accounts
- Customer service
- Patient accounts
Personal Information
EXPERIENCE
01-2020
Timeline
Provider Relations Specialist
ND Department of Health and Human Services
02.2020 - Current
PATIENT ACCOUNT REPRESENTATIVE
West River Health Serices
02.2018 - 02.2020
PROVIDER RELATIONS REPRESENTATIVE
ND Dept Of Human Services
06.2017 - 02.2018
PATIENT ACCOUNT REPRESENTATIVE
WEST RIVER HEALTH SERVICES
01.2015 - 05.2017
DATA ENTRY CLERK
TRACKER MARINE
01.2013 - 12.2014
MEDICAL ASSISTANT/OFFICE MANAGER
Ozarks Foot Clinic
01.2009 - 12.2012
Medical Assistant -
Everest College
John Adams High School