Chantel Tomasella
Lansdowne,PA
Summary
Accomplished Manager at Penn Campus Hair Skin and Nail Salon, adept in coaching and mentoring with a knack for enhancing customer satisfaction. Proven track record in restaurant operations and team motivation, evidenced by consistent customer satisfaction rates and efficient budget management. Skilled in body language awareness, ensuring high-quality service delivery and positive team dynamics.
Overview
17
17
years of professional experience
Work History
Waitress Trainer
Carrabba's Restaurant
07.2022 - 02.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Airport Ramp Agent
UPS
11.2019 - 06.2021
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
Manager
Kracklin Kountry Kettle Korn
08.2007 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Penn Campus Hair Skin and Nail Salon
03.2016 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Phlebotomy/ Med Surg Aide
Penn Presbyterian Hospital
01.2008 - 11.2012
- Developed strong rapport with patients, establishing trust and open lines of communication that facilitated improved care outcomes.
- Ensured adherence to infection control protocols, maintaining a safe environment for both patients and staff members.
- Collaborated with interdisciplinary team members, developing comprehensive care plans for optimal patient outcomes.
- Conducted thorough assessments of each new patient admission, gathering essential information for the development of individualized care plans.
- Provided emotional support for patients and families during difficult medical situations, fostering trust within the healthcare environment.
Education
High School Diploma -
Loyalsock Highschool
Williamsport, PA06.2007
Nurse Aide - Nursing
Harrisburg Community College
Harrisburg, PA04.2006
Skills
- Team motivation
- Body Language Awareness
- Wine Pairing Expertise
- Patience and Tact
- Coaching and Mentoring
- Exceptional communication
- Restaurant Operations
- Body language awareness
- Wine pairing expertise
- Patience and tact
Timeline
Waitress Trainer
Carrabba's Restaurant
07.2022 - 02.2024
Airport Ramp Agent
UPS
11.2019 - 06.2021
Manager
Penn Campus Hair Skin and Nail Salon
03.2016 - 01.2019
Phlebotomy/ Med Surg Aide
Penn Presbyterian Hospital
01.2008 - 11.2012
Manager
Kracklin Kountry Kettle Korn
08.2007 - 06.2020
High School Diploma -
Loyalsock Highschool
Nurse Aide - Nursing
Harrisburg Community College
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