CHANTEL WALTERS
Glendale
Summary
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Celink
Tulsa
10.2024 - 04.2026
- Served as primary contact for reverse mortgage borrowers, handling account inquiries and providing clear, professional support
- Monitored accounts to ensure compliance with loan requirements and maintained good standing
- Educated borrowers on obligations, payment status, and available options to prevent delinquency
- Resolved customer issues efficiently while maintaining strong customer service and call quality
- Documented interactions accurately and collaborated with internal teams to address account concerns
- Utilized various systems, including Microsoft Excel and servicing platforms, to manage and track borrower accounts
- Consistently met or exceeded performance goals and customer satisfaction standards
Bartender/Server/Cocktail
Margaritaville
Tulsa
09.2019 - 04.2026
- Curated a diverse selection of innovative cocktails and beverages, focusing on improving customer enjoyment and satisfaction.
- Monitored and adjusted bar inventory to achieve efficient stock levels and limit waste.
- Guided new employees in mastering service standards and mixology techniques to ensure exceptional customer experiences.
- Analyzed and refined operational workflows to significantly improve service efficiency during peak hours.
- Streamlined communication with kitchen staff to enhance overall operational efficiency in order delivery.
- Investigated and resolved customer issues promptly, fostering a welcoming and enjoyable dining atmosphere.
- Coordinated multiple tasks during busy dining periods, ensuring timely service and customer satisfaction.
Early Childhood Educator
UCAP
Okmulgee
08.2017 - 08.2019
- Developed age-appropriate lesson plans promoting cognitive and social development in children.
- Fostered a nurturing environment, enhancing emotional security and encouraging positive interactions among students.
- Implemented diverse teaching strategies to accommodate varying learning styles and developmental needs.
- Collaborated with parents to provide consistent support and reinforce educational goals at home.
- Evaluated student progress through observational assessments, adjusting curriculum to meet individual needs effectively.
Education
Certificate - Child Development
United Community Action Program
Okmulgee, OKHigh School Diploma -
Union High School
Tulsa, OKCertificate - Early Childhood Educator
UCAP
Okmulgee, OKSkills
- Customer Service Excellence
- Client Relations
- Strong Communication
- Conflict Resolution
- Problem-Solving
- Adaptability
- Relationship Building
- Customer Retention
- Cash Handling
- POS Systems
- CRM Systems
- Microsoft Office
- Attention to Detail
- Organizational Skills
Certification
- CPR
- RBT
Timeline
Customer Support Specialist
Celink
10.2024 - 04.2026
Bartender/Server/Cocktail
Margaritaville
09.2019 - 04.2026
Early Childhood Educator
UCAP
08.2017 - 08.2019
Certificate - Child Development
United Community Action Program
High School Diploma -
Union High School
Certificate - Early Childhood Educator
UCAP