Chantel Waterbury
Poulsbo,WA
Summary
Hardworker with any career, with proven relationship-building and time management skills, in fast-paced restaurant environment. Successful at handling crouds with customers along with accuracy and impeccable service skills. I Strive to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy and skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. I am a Highly-motivated employee, with desire to take on new challenges.
I obtain Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
The Saucy Sailor
Indianola, WA
02.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Barista/Cashier
Erista Coffee Co
Poulsbo, WA
02.2024 - Current
- Barista and cashier
- Helping the owner simplify and organize the coffee stand
- Working as a team to build the business, as well as helping her in areas to be cost-effective.
- Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials. Took customer orders and entered them into the point-of-sale system. Created coffee, other beverages and prepared food products. Kept the restaurant, line, and backroom clean and tidy at all times.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
Master Hair Designer
Changes Hair Salon
Puyallup, WA
09.2004 - Current
- Hair designer of 19 years
- Used to own my own salon for six years with 25 leases.
- Performed precision cutting and styling services for clients including color corrections, perms, highlights, and balayage.
- Maintained a clean and organized work station while adhering to safety protocols.
- Provided exceptional customer service by greeting guests promptly, recommending products, and answering questions in a friendly manner.
- Educated clients on hair care techniques and recommended appropriate products to maintain their desired look at home.
- Maintained up-to-date knowledge of trends in haircutting, coloring, and styling techniques through continuing education courses.
- Collaborated with other team members to ensure client satisfaction throughout the entire salon experience.
- Applied chemical treatments such as relaxers, straighteners, keratin treatments, texturizers, glazes, toners. with accuracy and precision.
- Developed creative solutions to address difficult hair challenges like split ends or damaged hair from over processing or heat damage.
- Managed inventory of supplies necessary for daily operations including tools, products, towels and capes.
- Created custom looks tailored to each client's individual needs based on face shape and lifestyle habits.
- Assisted stylists in preparing clients for coloring services by performing tasks such as shampooing and blow drying hair.
- Ensured compliance with sanitation regulations by sterilizing tools between uses according to established procedures.
Starbucks Barista/Cashier Assistant
Starbucks
Puyallup, WA
05.2023 - 01.2024
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Checked brewing equipment for proper functionality.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Wrapped, labeled and dated food items for sale.
- Demonstrated techniques on using multiple beverage machines with new team members.
- I helped train new baristas as well as helped the manager simplify an organize the business
- Maintained a calm exterior presence during busy periods of high volume or unusual events to maintain a clean and comfortable store environment. Provided quality beverages, whole bean, and food products consistently for all customers, by adhering to all recipe and presentation standards.
Education
Hair Designer - Hair Design & Chemistry
Gene Juarez Academy of Beauty-Federal Way
Federal Way, WA09-2004
Skills
- Barista Experience
- Cleaning Experience
- Driving
- Basic math
- Moving
- English
- Shift Management
- Retail sales
- Communication skills
- Cashiering
- Heavy lifting
- Commercial Cleaning
- Cash register
- Cash Handling
- Coffee Experience
- Customer service
- Typing
- Food Service
- Hair Styling
- Food Handling
- Beverage Preparation
- Safe Food Handling
- Order Management
- Guest Engagement
- Food inspection
- Supply Restocking
- Service prioritization
- Check payment processing
- Exceptional customer service
- Menu Memorization
- Table setting arrangements
- Performance Improvement
- Order Accuracy
- Dining crew workflow optimization
- Suggestive Selling
- Food safety understanding
- Special dietary requirements
- Dish preparation
- Positive and professional
Certification
- Cosmetology License, 09/01/04, 09/01/24
- Food Handler Certification
Timeline
Server
The Saucy Sailor
02.2024 - Current
Barista/Cashier
Erista Coffee Co
02.2024 - Current
Starbucks Barista/Cashier Assistant
Starbucks
05.2023 - 01.2024
Master Hair Designer
Changes Hair Salon
09.2004 - Current
Hair Designer - Hair Design & Chemistry
Gene Juarez Academy of Beauty-Federal Way
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