Chantel Wayne
Grand Prairie,US
Summary
Experienced BSA/AML Quality Assurance Analyst with a successful history of ensuring compliance and managing risk in the financial industry. Proficient in conducting investigations, analyzing data, and implementing strategies to detect and prevent fraud. Collaborates effectively with cross-functional teams to develop and improve internal controls, policies, and procedures. Demonstrates exceptional attention to detail and thrives in fast-paced environments. Committed to upholding the highest standards of integrity and professionalism while contributing to organizational success.
Overview
16
16
years of professional experience
Work History
Senior BSA/AML Quality Assurance Analyst
Green Dot Corporation
02.2024 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
BSA/AML OFAC Senior Analyst
Toyota Financial Services
11.2022 - 01.2024
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
AML Quality Control Analyst
Raymond James Financial
08.2018 - 10.2022
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Conducted data review and followed standard practices to find solutions.
- Inspected incoming products for adherence to labeling laws and company quality standards.
Banker/loss Mitigation Specialist
Capital One Bank
12.2013 - 07.2015
- Reviewed pre-approved loan conditions, ensuring compliance and accuracy
- Coordinated timely mailing of legal documents, achieving regulatory compliance
- Entered and updated loan data accurately, enhancing processing efficiency
- Requested and analyzed title commitments, appraisals, and surveys for thoroughness
- Communicated loan status effectively to stakeholders, improving transparency
- Conducted thorough reviews of loan conditions post-approval, ensuring compliance with regulations and accuracy of documentation for Capital One Bank
- Managed timely coordination of critical loan documents, meticulously entering data at each processing stage to maintain accuracy and efficiency
- Facilitated seamless communication among stakeholders, providing timely updates on loan application status and resolving information gaps promptly
- Executed comprehensive reviews of title commitments, appraisals, and surveys, contributing to informed decision-making and risk mitigation
Customer Service Roadside Dispatcher
Novo 1
11.2008 - 12.2013
- Coordinated service requests, ensuring timely job dispatch for optimal technician productivity
- Managed site coverage and leave requests to maintain uninterrupted service operations
- Fostered strong relationships with customers and technicians, enhancing service satisfaction
- Streamlined communication between field supervisors and technicians for efficient job placement
- Optimized dispatch efficiency, reducing response times and boosting technician productivity while maintaining high customer satisfaction levels
- Managed complex scheduling matrix, ensuring site coverage and balancing staff requests with operational needs to maintain service continuity
- Fostered positive relationships across customers, technicians, and supervisors, facilitating smooth communication and efficient problem resolution
Education
High school diploma -
West Monroe High School
West Monroe, LA05.2007
Skills
- Financial Services Team Direction
- Business Judgment
- Problem Analysis
- Team Coaching
- Multi-Tasking
- Data Entry
- Research
- Communication
- Project Management
- Microsoft Office
- Federal Compliance
- Organization
- Front Office
- Back Office
- ICDFraud Investigation
- Account Overview
- Insurance Verification
- HIPAA
- Medicare
- Medicaid
- Customer Service
- Collections
- Billing
- Food Service
- Loan Processing
- Dispatch
- Banking
- Underwriting
- Salesforce
- Call Center
- Technical Support
- Medical Coding
- Financial Planning
- Risk Assessment
Timeline
Senior BSA/AML Quality Assurance Analyst
Green Dot Corporation
02.2024 - Current
BSA/AML OFAC Senior Analyst
Toyota Financial Services
11.2022 - 01.2024
AML Quality Control Analyst
Raymond James Financial
08.2018 - 10.2022
Banker/loss Mitigation Specialist
Capital One Bank
12.2013 - 07.2015
Customer Service Roadside Dispatcher
Novo 1
11.2008 - 12.2013
High school diploma -
West Monroe High School
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