Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chantel Williams

Southfield,MI

Summary

Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with nursing staff to support consistent and favorable patient care. Successful at overseeing employee training, optimizing team performance and increasing customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Food and Nutrition

Morrison Healthcare
Pontiac, MI
05.2024 - Current
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.

Patient Service Manager

Morrison Healthcare
Pontiac, MI
06.2021 - 05.2024
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Adhered to company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Supervised portion control and quantities of preparation to minimize waste.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Planned menus in collaboration with chefs and other personnel.

Retail Supervisor, Food Service Supervisor

Morrison McLaren Hospital
06.2016 - 06.2021
  • Are responsible for the daily operation of the cafeteria and patient service line
  • Directing staff to ensure that customers and patients are satisfied with their dinning experience and the business is profitable
  • Also I am accountable for pay roll, scheduling, food ordering and data entry.

Nutrition Assistant

St. John Hospital TuchPoint
08.2012 - 06.2016
  • Responsibilities include, assist registered dietitians and other members of the health care team in planning, implementing, and evaluating the nutritional care provided to patients, and to perform other related duties as required
  • Duties preformed include, Supervise staff through organization and monitoring workflow
  • Also insuring that the patients receives their food hot, nutritious and on time
  • In addition too satisfying the dietary restrictions
  • Posts calorie counts nutrient intake and dietary patterns
  • Writes complicated diets Records visitation of food preferences, food allergies and intolerances in medical record.

Fitness Aerobics Instructor & Nutritional Consultant

One Life Fitness Inc
04.2011 - 08.2014
  • Responsibilities included, assist with the development and implementation of Health and Wellness programs
  • Organize and develop aerobic programs and events
  • Construct personal meal/diet plans for clients
  • Conduct fitness and nutritional assessments for clients
  • Instruct aerobic courses (i.e
  • Boot camp, etc.)
  • Provide an energized, fun, intermediate to high cardiovascular work out
  • Research and educate clients on health and fitness.

Clerk

United State Post Office
Romulus, MI
12.2005 - 09.2008
  • Responsibilities included, processing mail machine operators prepare incoming and outgoing mail for distribution
  • Distributed the mail in different zones
  • Load and unload postal mail trucks and move mail around a mail-processing center with forklifts and hand-pushed carts
  • I also load and operate mail processing sorting and canceling machinery.

Retail District Sales Representative

Adecco Inc
Detroit, MI
08.2004 - 03.2005
  • Responsibilities included, promoting Lexmark’s product line to in store associates, store general managers, making at least two presentations to associates per day, and building relationships.

Education

Bachelors of Science - Nutrition

Wayne State University
05.2019

Diploma -

Southfield High School
01.1997

Skills

  • Skills/ Certifications/ Training’s
  • Proficient in
  • Microsoft Office, Internet research, Adobe Photoshop, MAC and PC
  • Interdepartmental Functions Coordination
  • Employee Work Scheduling
  • Operating Plans Development
  • Critical Thinking
  • Employee Training Program
  • Employee Supervision
  • Time Management
  • Performance Monitoring
  • Organizational Goal Development
  • Logistics Project Management

Certification

Certified in CPR/AED AAFA Certified in Primary Group Exercise

  • ServSafe

References

References Available Upon Request

Timeline

Director of Food and Nutrition

Morrison Healthcare
05.2024 - Current

Patient Service Manager

Morrison Healthcare
06.2021 - 05.2024

Retail Supervisor, Food Service Supervisor

Morrison McLaren Hospital
06.2016 - 06.2021

Nutrition Assistant

St. John Hospital TuchPoint
08.2012 - 06.2016

Fitness Aerobics Instructor & Nutritional Consultant

One Life Fitness Inc
04.2011 - 08.2014

Clerk

United State Post Office
12.2005 - 09.2008

Retail District Sales Representative

Adecco Inc
08.2004 - 03.2005

Bachelors of Science - Nutrition

Wayne State University

Diploma -

Southfield High School

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