Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Chantel Williams

Barnstable,MA

Summary

Dedicated Front Desk Receptions with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

All Seasons Resort
04.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.

Front Desk Receptionist

All Seasons Resort
04.2022 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

All Seasons Resort
04.2021 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Restaurant Supervisor

Jewel Grande Rosehall
01.2018 - 10.2018
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Restaurant Supervisor

Hyatt Ziva & Zilara
01.2014 - 01.2018
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Restaurant Hostess

Hyatt Ziva& Zilara
01.2014 - 01.2016
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Restaurant Hostess

Secrets Resorts & Spa ,Montego Bay
01.2012 - 01.2014
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.

Education

No Degree - Human And Social Biology

Education Plus Institute
Mandeville Jamaica
01.2013

No Degree - Mathematics, Office Office Administration, English

Manchester Institute
Mandeville Jamaica
06.2011

High School Diploma -

Holmwood Technical High School
Christiana, Jamaica
06.2010

Skills

  • Business Administration
  • Information Updates
  • Concierge Services
  • Calendar Management
  • Listening Skills
  • Administrative Skills
  • Guest Registration
  • Customer Assistance
  • Fee Collection
  • Greeting and Seating Clients
  • Telephone Etiquette
  • Sorting and Labeling
  • Answer Telephone Calls
  • Word Processing
  • Posting Charges
  • Front Desk Operations

Timeline

Front Desk Receptionist

All Seasons Resort
04.2023 - Current

Front Desk Receptionist

All Seasons Resort
04.2022 - 04.2022

Front Desk Receptionist

All Seasons Resort
04.2021 - 11.2021

Restaurant Supervisor

Jewel Grande Rosehall
01.2018 - 10.2018

Restaurant Supervisor

Hyatt Ziva & Zilara
01.2014 - 01.2018

Restaurant Hostess

Hyatt Ziva& Zilara
01.2014 - 01.2016

Restaurant Hostess

Secrets Resorts & Spa ,Montego Bay
01.2012 - 01.2014

No Degree - Human And Social Biology

Education Plus Institute

No Degree - Mathematics, Office Office Administration, English

Manchester Institute

High School Diploma -

Holmwood Technical High School

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