Chantel Williams
Miami,FL
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 12+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
University of Miami Health System
Miami, FL
06.2023 - Current
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed patient intake, including taking vital signs and medical histories.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Incorporated outside records into charts and EHR.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Administered medications under physician's supervision.
- Organized medical records so they are easily accessible for review by physicians or other healthcare staff.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Performed wound care management including dressing changes and debridement when necessary.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Assisted back office patient processes to reduce office wait times.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Supported administrative staff by processing payments.
Certified Clinical Medical Assistant
Krome Detention Processing Center Immigration
Miami, FL
10.2020 - 09.2022
- Provides direct care to patients within discipline Scope of Practice and performs functions in accordance with current accepted practice and certification
- Provides treatment of persons throughout the life span as appropriate to discipline and facility setting
- May be expected to respond to medical emergencies
- Obtains medical histories and completes necessary charting requirements including vital signs on residents entering the Family Residential facility
- Any medical problems are referred to the RN, NP/PA, and/or Physician
- Assists with gathering resident data during sick call, medical appointments, and emergencies
- Assists with minor surgical procedures
- If performing as an EKG/ECG technician must be cross trained to fill this role
- Assists with collecting laboratory samples as required
- Practical knowledge of laboratory procedures and guidelines
- Knowledge of medical supply par levels and able to assist the HSA or designee in ordering required supplies
- Assures a safe and clean working environment at all times
- Participates as member of health care team to ensure that needed equipment, supplies and logs are available, clean, functional and up to date
- Must appropriately document patient/resident encounters according to current standards of care using electronic health records
- Perform Phlebotomy techniques on a daily basis to meet the needs of the clinic
Labratory Technician
Kendall Regional Hospital
03.2019 - 03.2020
- Draws morning labs for 30 - 45 patients in a timely manner; Provides staff with accurate information pertaining to results, and testing
- Perform data entry by processing all incoming specimens from the hospital and distribute labs to the stations such as Chemistry; Histology; and Microbiology
- Designing and executing laboratory testing according standard procedures
- Collected clinical and forensic data, contributing to high-quality knowledge database.
- Documented all experimental procedures and results in an organized manner for future reference.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Processed hematology and chemistry samples.
- Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
- Prepared specimens and forms for transport to outside laboratories.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Produced comprehensive research questions and potential hypotheses.
- Attended lab meetings to participate in research discussions.
- Gathered biological samples for laboratory tests.
Referral Coordinator
University of Miami
Miami, FL
10.2008 - 02.2010
- Processed authorizations for patient procedures and specialist visits in a timely manner; Scheduled doctor and specialist appointments for patients; handled medical records and prepared charts for next day appointments; Handled billing and coding for the office using the proper ICD 9 and CPT 4 codes; Verified insurance information and updated any changes prior to patient visits with doctor; answered incoming calls and provided quality customer service.
- Informed applicant of credit research results in writing with formal credit reports.
- Contacted client references and employers to determine legitimacy of applicant information.
- Coordinated with other departments to promote prompt processing of client applications.
- Provided guidance on how to make successful referrals based on individual patient needs.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Provided feedback on relevant referral trends, issues, and best practices.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Verified documents and associated records to catch and resolve discrepancies.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Laboratory Technician
Homestead Correctional Institute
Homestead, FL
09.2005 - 11.2007
- Prepared laboratory specimens prior to inmate visits; assisted doctors with gynecological exams and performed EKG procedures; Ordered and sent laboratory exams through Quest Diagnostics or LabCorp for testing; retrieved laboratory results and reported results to the doctor; Accurately logged inmate test results in the state's logbook for review; Accurately performed phlebotomy techniques and administered injections.
- Handled administrative tasks for laboratory staff and overall operations.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Interpreted test results and determined need for retesting.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
- Supplied quality control data for regulatory submissions to support corrective actions.
Education
Associates - Medical Assistant
National School of Technology
01.2001
Some College (No Degree) - Nursing
The Florida Keys
Key West, FLSkills
- CPR
- Training
- CPT Coding
- Experience Administering Injections
- ICD-9
- EMR Systems
- Venipuncture
- Laboratory Experience
- Insurance Verification
- Laboratory Procedures
- Phlebotomy
- Microbiology
- ICD-10
- Anatomy Knowledge
- Hospital Experience
- Specimens Collection and Processing
- Vital Signs Monitoring
- Patient Scheduling
- Medical Terminology
- Vital Sign Monitoring
- Examination Preparation
- Inventory Management
- Physician Support
- Patient Assessment
- HIPAA Compliance
- Patient-Focused Care
- Procedure Assistance
- Data Entry
- Therapeutic Procedures
- Advanced Radiology Knowledge
Covid Vaccinated
True
Certification
- BLS
- CPR
- OSHA
Timeline
Certified Clinical Medical Assistant
University of Miami Health System
06.2023 - Current
Certified Clinical Medical Assistant
Krome Detention Processing Center Immigration
10.2020 - 09.2022
Labratory Technician
Kendall Regional Hospital
03.2019 - 03.2020
Referral Coordinator
University of Miami
10.2008 - 02.2010
Laboratory Technician
Homestead Correctional Institute
09.2005 - 11.2007
Associates - Medical Assistant
National School of Technology
Some College (No Degree) - Nursing
The Florida Keys
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