Summary
Overview
Work History
Education
Skills
Activities
Personal Information
Timeline
Generic

CHANTEL WILLIAMS

Dallas,TX

Summary

Dynamic Compliance Analyst with a proven track record at JP Morgan Chase, excelling in compliance monitoring and process improvement. Adept at resolving non-compliance issues and enhancing team performance through effective training and mentoring. Strong analytical skills and a commitment to ethics management drive successful outcomes in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Compliance Analyst

JP Morgan Chase
01.2022 - Current
  • Data analysis
  • Process improvement
  • Ethics management
  • Interpersonal skills
  • Conflict resolution
  • Teamwork and collaboration
  • Examined relevant legal, regulatory, and directive documents from serviced clients
  • Drafted comprehensive reports detailing compliance results and suggested improvements
  • Addressed issues of non-compliance by facilitating prompt resolution
  • Conducted internal audits for regulatory compliance
  • Played a key role in improving unfavorable assessments through effective resolution of compliance issues

Mortgage Servicing Manager

LOANDEPOT.COM, LLC
01.2019 - 01.2022
  • Contributed to effective management of day-to-day contact center tasks
  • Collaborated to establish monthly KPIs
  • Executed effective scheduling and attendance protocols
  • Contributed to revisions of organizational policies and procedures
  • Tracked and assessed daily activity reports
  • Directed, trained, and mentored teams on servicing processes

Credit Analyst II

Account Control Technology
02.2016 - 01.2019
  • Conducted weekly analysis of financial records to determine eligibility for credit
  • Analyzed implications of credit requests on risk management
  • Determine repayment abilities and relay findings
  • Identified and resolved issues affecting customer payment inhibiting retention

Education

Associate of Applied Science - Business Administration And Management

El Centro College
Dallas, TX
05.2006

Skills

  • Compliance monitoring
  • Escrow Services Expertise
  • Banking Sector Experience
  • KPI Analysis
  • Project Oversight
  • Client Relationship Development
  • Credit Risk Assessment

Activities

Charity for the NTFB of North Texas

Personal Information

Willing To Relocate: Anywhere

Timeline

Compliance Analyst

JP Morgan Chase
01.2022 - Current

Mortgage Servicing Manager

LOANDEPOT.COM, LLC
01.2019 - 01.2022

Credit Analyst II

Account Control Technology
02.2016 - 01.2019

Associate of Applied Science - Business Administration And Management

El Centro College

Similar Profiles

CREATE PROFILE
CHANTEL WILLIAMS