Chantel Wright
Richmond,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Premium Cleaning
Richmond , KY
01.2024 - Current
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Emptied trash receptacles throughout the property.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Peer Support Specialist
John's Wings
Richmond, KY
03.2023 - 07.2024
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Created educational materials for staff members related to peer support services.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Transported individuals safely to support meetings and medical appointments.
- Helped individuals overcome harmful drug and alcohol addictions.
- Assisted clients with developing healthy coping skills to manage stressors.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Monitored client activities in order to assess the effectiveness of treatment plans.
Assistant Store Manager
Family Dollar
Whitley City, KY
11.2020 - 12.2022
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory by checking merchandise to determine levels.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Bachelor of Science - Business
Colorado Technical University
Colorado Springs, CO05-2026
GED -
Wayne Co High School
Monticello, KY05-2009
Skills
- Customer Service
- Call Management
- Professional Phone Voice
- Customer Support
- Proven Leader
- Quality Assurance and Control
- Reliable and Punctual
- Excellent Multi-Tasker
- Complaint Resolution
- Leadership Development
- Recovery Assistance and Support
- Communication Abilities
- Problem-Solving Skills
- Leadership Skills
- Team Building
- Customer Service and Engagement
- Money Handling
- Listening Skills
- Reading Comprehension Skills
- Written and Oral Communication Skills
Certification
- Certified Peer Support Specialist
Timeline
Housekeeper
Premium Cleaning
01.2024 - Current
Peer Support Specialist
John's Wings
03.2023 - 07.2024
Assistant Store Manager
Family Dollar
11.2020 - 12.2022
Bachelor of Science - Business
Colorado Technical University
GED -
Wayne Co High School
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