Chantele Dorman

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Explained features and advantages of [Type] products or services to promote sales.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Collaborated with cross-functional teams to identify and address customer needs.
• Utilized CRM software to manage customer accounts and track performance metrics.

• Contacted new and existing customers to outline benefits of products.
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Improved profitability and developed pipeline using multiple marketing channels and sales strategies.

Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers. Strongly self-motivated and dependable team player.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Coordinated resolutions for daily customer inquiries while consistently achieving performance targets.
• Monitored customer service operations to assess agent performance and provide feedback.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Followed through with client requests to resolve problems.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Replenished ATM funds in empty canisters prior to validation process.
• Introduced customers to other bank team members to help meet financial needs.
• Identified potential needs through observation, questioning and listening.
• Answered inquiries regarding checking and savings accounts and other related products.
• Mentored newly hired team members on appropriate responses to patron questions.
• Conducted regular proof work and followed up on chargebacks and deposit corrections.
• Received car loan, home loan and other payments and posted to accounts.
• Created teller schedule to keep weekly and weekend shifts properly staffed.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Conducted regular proof work and followed up on chargebacks and deposit corrections.
• Executed wire transfers, stop payments and account transfers.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.