Hardworking, self-motivated and ambitious nurse with 10 years of experience looking to pursue a career path in sales to better align with the interests and skills I've developed over time. With my vibrant personality and communication skills, I have enhanced patient experience scores at my current place of employment. I excel in team building and ensuring exceptional outcomes.
Patient Experience Leader- (appointed after 1 year of employment) Rounding on patients to ensure their care, comfort, & experience was exceptional while at the hospital. Documented information/feedback and discussed with upper management, and corporate to implement positive changes in policies. Since appointment, patient experience scores have increased. Completed follow-up calls for negative patient experience surveys.
Staff Nurse- Performed post-delivery assessments on mothers and babies. Administered IV fluids, antibiotics and other medications as prescribed by physician orders. Facilitated communication between physicians, nurses and other healthcare professionals involved in patient care.
Organized, coordinated and monitored patient care services to ensure efficiency and quality.
Assisted with minor medical procedures such as suturing lacerations, splinting of fractures, administering injections, and performing EKGs. Collaborated with physician staff to develop individualized treatment plans for each patient.
Participated in interdisciplinary team meetings to coordinate patient care services. Administered medications and treatments in accordance with physician orders. Maintained a safe environment for both staff and patients through adherence to safety protocols. Completed prior authorizations with insurance companies for patient tests, medications, & durable medical equipment.
Patient Experience Champion -Current
Employee Engagement Committee Chair- Current
Employee Engagement Officer- Cleveland Clinic FL
Safety Champion- Cleveland Clinic FL