Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Chantele Radcliffe ALM, CDP

Chantele Radcliffe ALM, CDP

Executive Director
Waldorf,MD

Summary

Dynamic Executive Director with a proven track record at Morningside House of St. Charles, adept in budgeting, financial management, and growth. Successfully guided organizational strategy and fostered team leadership, enhancing staff engagement during transitions. Recognized for building strategic partnerships and ensuring compliance, driving long-term sustainability and operational excellence. Over 23 years of experience and growth with the Morningside communities.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Executive Director

Morningside House of St. Charles
09.2023 - Current
  • Work closely with regional leadership to guide operational strategy.
  • Oversee financial management, ensuring fiscal responsibility and long-term sustainability for the community.
  • Monitor compliance with laws and regulations.
  • Manage a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Promote a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Negotiate contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Represent organization to local public by networking, giving presentations and speeches and participating in community events.
  • Exercise appropriate cost control to meet budget restrictions and maximize profitability.
  • Collaborate with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
  • Establish and maintain strong relationships with customers, vendors and strategic partners.
  • Create succession plans to provide continuity of operations during leadership transitions.

Business Office Manager

Morningside House Of Ellicott City
11.2020 - 09.2023
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Director of Memory Care

Morningside House Of Ellicott City
06.2016 - 11.2020
  • Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
  • Conducted regular assessments of each resident's cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
  • Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
  • Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
  • Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
  • Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
  • Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
  • Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
  • Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
  • Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
  • Enhanced staff performance by providing ongoing training and support in dementia care best practices.
  • Conducted tours of facility to prospective residents and families.
  • Recruited and hired highly talented individuals bringing great skills and passion to work.
  • Coordinated community outreach events to raise awareness about Alzheimer's disease, contributing to a more informed public understanding of dementia-related issues.
  • Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Wellness Manager

Morningside House Of Ellicott City
12.2009 - 06.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and resident records.
  • Provided exceptional customer service when addressing resident inquiries or concerns via phone calls or email correspondence.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Manage the daily workflow in the nursing department by scheduling meetings and ensuring communication between the team.
  • Assist with weekly risk committee by documenting the minutes of the meetings, maintaining reports, ordering recommended DME after securing POA and PCP approval and maintaining lines of communication with the Medical Director for changes in format or plan of care needs.
  • Create, maintain, and audit resident charts to ensure accuracy and compliance.
  • Managing and scheduling staff according to FTEs ensuring staff are placed in appropriate locations according to their training, education, and skill sets. Responsible for interviewing, hiring, scheduling training, and evaluating on a continuous basis.
  • Schedule appointments and transportation for residents as per family requests.
  • Enter clinical and demographical data into YARDI and pharmacy programs upon admission and update as needed.
  • Maintain clinical supplies within budgetary guidelines.
  • Coordinate with outside professionals/specialists to ensure residents are seen routinely and as needed.

Director of Memory Care

Morningside House Of Ellicott City
08.2007 - 12.2009
  • Responsibilities for this role are the same as listed above for 2016-2020. This position was dissolved for a brief period when Morningside Management restructured the management roles at the Ellicott City location and created a medical model. My role transformed to the Wellness Manager position until the Director of Memory Care position was brought back in 2016.

Assistant Director of Life Enrichment

Morningside House Of Ellicott City
11.2006 - 08.2007
  • Assist Life Enrichment Director overseeing activity staff performance.
  • Plan, organize, and implement quality social activities for both memory care neighborhoods within the community.
  • Prepare an activity plan of care for each resident in the memory care program, establishing group and one-on-one activities appropriate for individual needs and abilities.
  • Establish contacts within the community and utilize all available resources.
  • Maintain positive relationships with residents and family members.
  • Assist Marketing Department during tours.

Memory Care Program Assistant

Morningside House of Friendship
05.2002 - 11.2006
  • Planned and coordinated daily and special program activities.
  • Plan, organize, and implement quality social activities for two separate memory care neighborhoods.
  • Prepare an activity plan for each resident in the memory care program, establishing group and one-on-one activities appropriate for individual care level.
  • Establish contacts within the community and utilize all available resources.
  • Maintain positive relationships with residents and family members.
  • Assist with pertinent information during family meetings.
  • Assist Marketing Department during tours.
  • Work collaboratively with other departments to plan special events.
  • Maintain a good working relationship with all department heads and staff.
  • Maintain proper documentation for all residents

Resident Assistant, CMT, Shift Supervisor

Morningside House of Friendship
01.2002 - 05.2002
  • Balanced the needs of multiple residents simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Monitored medication storage area to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Reviewed resident progress to document effects of any prescribed medication.
  • Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
  • Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
  • Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Provided compassionate care to residents, improving their overall well-being and satisfaction.
  • Contributed to positive and supportive team environment, assisting with training new staff on medication protocols.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Education

80 Hour ALM Certification Course -

LD Training For Assisted Living Programs LLC
Bowie, MD
03.2023 - Current

Bachelor of Science - Healthcare Administration

University of Maryland Global Campus
Hyattsville, MD
05.2025 - Current

Skills

  • Budgeting and financial management
  • Business management and quality control
  • Compliance and regulations
  • Community engagement
  • Senior living management
  • Team leadership, training, and development
  • Analytical and critical thinker
  • Industry expertise
  • Operations oversight
  • Strategic business planning
  • Results orientation
  • Revenue growth

Accomplishments

  • Awarded Best of Senior Living All Stars 2025 from A Place for Mom for outstanding service to the community.
  • Within my first three months at Morningside House of St. Charles as Executive Director, I strategically lead a community on target to end their last quarter and the year on a negative profit and census growth to actually close the year with a positive NOI, make budgeted census and financial growth for 2023 and carried that continued growth to make budget every month in 2024.
  • Collaborated with the Director of Sales and Marketing and local Rehabilitation Centers, Assisted Living Communities, Hospice Group, and Case Workers in the development of a Southern Maryland Networking group to benefit families transitioning between services. Meetings facilitated quarterly.

Certification

  • Certified Dementia Care Practitioner 4/2025
  • Assisted Living Manager - 3/2023 to Present
  • ServSafe Food Handler's Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Interests

Volunteering for community initiatives to give back to local communities and make a positive impact Enjoying the art of baking and pastry-making, experimenting with recipes Cake decorating and sculpting Exploring famous landmarks, historical sites, and cultural attractions Volunteer travel Adventure travel Hiking Gardening, propagation, herbs Creative writing, poetry, ghost writer Drawing and painting Digital art and animation Photography Strategy games

Timeline

Bachelor of Science - Healthcare Administration

University of Maryland Global Campus
05.2025 - Current

Executive Director

Morningside House of St. Charles
09.2023 - Current

80 Hour ALM Certification Course -

LD Training For Assisted Living Programs LLC
03.2023 - Current

Business Office Manager

Morningside House Of Ellicott City
11.2020 - 09.2023

Director of Memory Care

Morningside House Of Ellicott City
06.2016 - 11.2020

Wellness Manager

Morningside House Of Ellicott City
12.2009 - 06.2016

Director of Memory Care

Morningside House Of Ellicott City
08.2007 - 12.2009

Assistant Director of Life Enrichment

Morningside House Of Ellicott City
11.2006 - 08.2007

Memory Care Program Assistant

Morningside House of Friendship
05.2002 - 11.2006

Resident Assistant, CMT, Shift Supervisor

Morningside House of Friendship
01.2002 - 05.2002

Similar Profiles

CREATE PROFILE
Chantele Radcliffe ALM, CDPExecutive Director