Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantell Clark

Sanford,FL

Summary

Motivated business professional bringing over 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

23
23
years of professional experience

Work History

Owner/Operator

ShawnieCleans
02.2004 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Customer Service Representative

Wawa
09.2017 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Administrative Assistant to the Director

Lennard And Associates
02.2012 - 04.2017
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.

Emergency Room Unit Clerk

Robert Wood Johnson Hospital
04.2000 - 02.2003
  • Utilized multiple PC applications throughout day.
  • Analyzed accounts for various requests and accounted resolution.
  • Processed returned mail and updated new addresses as provided.
  • Ran postal scale, meter and other mailroom equipment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.

Education

Associate of Science -

Middlesex County College
Edison, NJ
09.1999

High School Diploma -

Sayreville War Memorial High School
Parlin, NJ
06.1995

Skills

  • Human Resource Management
  • Business Administration
  • Balanced Work Ethic
  • Staff Hiring
  • Management Team Leadership
  • Staff Management
  • Customer Relations
  • Analytical and Critical Thinker
  • Approachable and Outgoing
  • Coaching and Mentoring
  • Hiring and Staffing

Timeline

Customer Service Representative

Wawa
09.2017 - 10.2019

Administrative Assistant to the Director

Lennard And Associates
02.2012 - 04.2017

Owner/Operator

ShawnieCleans
02.2004 - Current

Emergency Room Unit Clerk

Robert Wood Johnson Hospital
04.2000 - 02.2003

Associate of Science -

Middlesex County College

High School Diploma -

Sayreville War Memorial High School

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Chantell Clark