Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Chantell Coleman

Richmond

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

18
18
years of professional experience

Work History

Receptionist

Miracle Services
07.2021 - 11.2023
  • Welcome, greet and direct customers in a prompt and professional manner
  • Responsible for answering calls addressing all questions and concerns
  • Direct relay and route calls to internal departments
  • Assist the sales department as required
  • Operate and maintain a professional desk station.

Senior Service/Research Banker

JP Morgan Chase
03.2006 - 07.2019
  • Handled incoming escalated and technical support calls in a high-volume customer contact center
  • Researched escalated issues that customers emailed in regarding complex issues
  • Great performance in Data Entry
  • As well as trained new hires.

Education

General Studies -

Houston Community College
01.2006

Kinesiology Physical Therapy -

University of Houston
09.2004

Skills

  • Microsoft Word
  • Power Point
  • Conflict Resolution
  • People Skills
  • Time Management
  • Telephone Skills
  • Data Entry
  • Verbal and Written Communication

Activities

Volunteer at son's elementary school. Involved in church women's ministries.

References

Available upon request

Timeline

Receptionist

Miracle Services
07.2021 - 11.2023

Senior Service/Research Banker

JP Morgan Chase
03.2006 - 07.2019

General Studies -

Houston Community College

Kinesiology Physical Therapy -

University of Houston

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Chantell Coleman