Chantell Davis
Springfield ,IL
Summary
Adept at improving patient satisfaction and streamlining unit operations, my tenure at Memorial Hospital showcases a strong work ethic and exceptional organizational skills. Leveraging leadership qualities and expertise in healthcare management, I've significantly contributed to enhancing team efficiency and maintaining high standards of patient care.
Overview
13
13
years of professional experience
Work History
State of Illinois
Healthcare and Family Services Hospital
Springfield, IL
09.2023 - Current
- Delivered information and details of interest about facility to visitors.
- Assistance to the nursing staff with any paperwork needed for patients. During procedures.
- Documentation of all vitals, movements into the state of Illinois system.
- Orders in for the blood bank.
- Maintaining a good workflow for the unit.
Unit Secretary-oncology
Memorial Hospital
Springfield, IL
01.2019 - 09.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
Medical Assistant
St Joseph Hospital
Chicago, IL
03.2012 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Bachelor Of Science In Nursing - Nursing
Chamberlain College of Nursing
Downers Grove, IL03.2027
Graduate Certificate - Medical Assistant
Computer Systems Institute
Chicago, IL03.2012
High School Diploma - Science
Paul Robeson
Chicago, IL06.2011
Skills
- Patience and tolerance
- Leadership qualities
- Workload prioritization
- Public safety awareness
- Positive attitude
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
State of Illinois
Healthcare and Family Services Hospital
09.2023 - Current
Unit Secretary-oncology
Memorial Hospital
01.2019 - 09.2024
Medical Assistant
St Joseph Hospital
03.2012 - 12.2018
Bachelor Of Science In Nursing - Nursing
Chamberlain College of Nursing
Graduate Certificate - Medical Assistant
Computer Systems Institute
High School Diploma - Science
Paul Robeson