Summary
Overview
Work History
Education
Skills
Timeline
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Chantell Fisher

Kaysville,UT

Summary

Driven and adaptable professional with a proven track record in customer service and call center efficiency, notably at Startek USA. Leveraging strong interpersonal skills and decision-making capabilities, have consistently exceeded customer expectations and achieved high satisfaction ratings. Skilled in data entry and Microsoft Office, focus on continuous improvement and teamwork has contributed to significant performance metrics success.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Startek USA
01.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Met customer call guidelines for service levels, handle time and productivity.

Rideshare Driver/ Delivery Driver

Uber/ Uber Eats
11.2019 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Verified accuracy of all deliveries against order forms.
  • Enhanced customer trust by providing courteous and professional service during deliveries.

Delivery Driver

DoorDash
11.2019 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Resolved customer complaints with professionalism, restoring confidence in service.
  • Adapted quickly to new technology and apps for efficient order tracking and delivery.

CSR

ROI Solutions Inc.
09.2021 - 05.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

7-eleven
04.2020 - 09.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Team Member

Michaels Craft Store
11.2019 - 02.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Paralegal Certification - Law

Davis Applied Technology College
Kaysville, UT
06.2008

Skills

  • Customer Service
  • Call center experience
  • Interpersonal Skills
  • Leadership Qualities
  • Exceeding Customer Expectations
  • Data entry proficiency
  • Quick Learner
  • Hardworking and Responsible
  • Teamwork and Collaboration
  • Problem-solving skills
  • Excellent Written and Verbal Communication
  • Multitasking Abilities

Timeline

Customer Care Representative

Startek USA
01.2024 - Current

CSR

ROI Solutions Inc.
09.2021 - 05.2023

Sales Associate

7-eleven
04.2020 - 09.2021

Rideshare Driver/ Delivery Driver

Uber/ Uber Eats
11.2019 - Current

Delivery Driver

DoorDash
11.2019 - Current

Team Member

Michaels Craft Store
11.2019 - 02.2020

Paralegal Certification - Law

Davis Applied Technology College

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