CHANTELL HAYES
Fresno,CA
Summary
Results -driven professional Seeking an Administrative Assistant position utilizing computer skills and Education. Will provide great customer service and great Administrative skills combined.
Overview
15
15
years of professional experience
Work History
customer service
Alorica
Fresno, CA
01.2013 - 09.2019
- Responsibilities included great, , general basic internet research, general computer skills such as Microsoft Word, Microsoft Excel, basic typing skills, and working in fast-paced environment.
- Promised best prices for product customer services and maintained accuracy when determining quotes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Clerical
Adecco Staffing Agency
Fresno, CA
09.2008 - 03.2010
- Responsibilities included general office skills such as Microsoft Word, Microsoft Excel, customer service skills, Having good attitude, faxing, and typing skills.
- Provided clerical support to company employees by copying, faxing and filing documents
- Provided clerical support, addressing routine and special requirements
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff
- Leveraged accounting software to manage expenses and keep track of finances
Clerical
U-Save Auto Rental
Fresno, CA
07.2006 - 09.2008
- Responsibilities included assisting clients with car rental agreements, basic computer knowledge such as Microsoft word, Rental agreement databases, technical support and handling customer service issues
- Provided clerical support, addressing routine and special requirements
- Provided clerical support to company employees by copying, faxing and filing documents
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff
- Leveraged accounting software to manage expenses and keep track of finances
Patient’s
01.2001 - 03.2005
- Responsibilities included daily hygiene needs, cleaning, laundry, and answering phones.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Saved $50.00 by implementing cost-saving initiatives that addressed long-standing problems
- Increased customer satisfaction by resolving issues
- Participated in team-building activities to enhance working relationships
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours across night, weekend and holiday shifts
Education
Science degree - Business Administration, Software Technology
Heald College
07.2011
Science degree - Computer Business Administration
Heald College
10.2006
Skills
- Report Preparation and Analysis
- Contact Management Systems
- Information Updates
- Customer Feedback
Timeline
customer service
Alorica
01.2013 - 09.2019
Clerical
Adecco Staffing Agency
09.2008 - 03.2010
Clerical
U-Save Auto Rental
07.2006 - 09.2008
Patient’s
01.2001 - 03.2005
Science degree - Business Administration, Software Technology
Heald College
Science degree - Computer Business Administration
Heald College
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