Chantell Long
Portland
Summary
To secure a responsible position that will challenge my abilities, allowing me to fully utilize my problem-solving, organizational, customer service, and communication skills, where I can develop an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Starbucks Manager – Licensed Store
Safeway Corporation
03.2024 - Current
- As a Starbucks manager, I'm responsible for overseeing all aspects of the Starbucks Kiosk within the Safeway store, including staff management, customer service, food preparation, inventory control, sales performance, and ensuring adherence to Starbucks’ standards, while primarily focusing on providing a positive customer experience within the Safeway environment.
PIC – Person In Charge
Safeway Corporation
10.2022 - 03.2024
- As a PIC during the absence of the store director and the first and second Assistant Managers I’m in charge of the store with the authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service.
- Provide service as currently defined by the employer, within the scope of the position, and within company policy.
- Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
- Maintain a high level of familiarity with company policies and procedures.
- Replaces stock in displays surrounding the checkout area.
- Assists in maintaining a clean and safe work environment within the store. Assist other cashiers with computer, register, and scanner problems.
- Responsible for performing basic office functions to assist customers and personnel.
- Operates electronically scanning cash register to total customers’ final bill. Receive payment for customer purchases and count back the correct change.
Home Shopping Assistant Department Manager
Safeway Corporation
04.2020 - 10.2022
- As the primary contact for Safeway customers, I spent my time providing friendly, courteous, and helpful services. I provided backup to the department manager.
- Trains and supervises Personal home shoppers.
- Schedules and assign duties to Personal home shoppers.
- Operate hand-held computer/scanning unit to check in items from the order, ensuring the merchandise matches the order.
- Monitor the processing of all customer’s orders to ensure customers receive all products that have been ordered/charged for.
- Ensure all daily/weekly routines are adhered to and demonstrate due diligence with regard to legal compliance.
Bartender/Club Attendant
Sodexo Corporate Services, North America
01.2001 - 01.2020
- PDX United Airlines Member Lounge
- Greets and seats customers.
- Presents customers with menus.
- Serves food to customers at a limited number of tables, using proper rules of etiquette.
- Makes appropriate meal and beverage suggestions and answers questions regarding food preparation.
- Accepts payment, refers customers to the cashier or operates the cash register.
- Cleans and sanitizes workstations and equipment and assists in clearing and resetting tables.
- May total bills and may be asked to respond to complaints regarding food or service.
- Attends all allergy and foodborne illness in-service training.
- Complies with all Sodexo HACCP policies and procedures.
- Reports all accidents and injuries in a timely manner.
- Complies with all company safety and risk management policies and procedures.
- Participates in regular safety meetings, safety training and hazard assessments.
- Attends training programs (classroom and virtual) as designated.
Barista
Daimler Trucks North America
01.2001 - 01.2020
- Prepares and serves hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas
- Clean and sanitize work areas, utensils, and equipment
- Receive and process customer payments
- Serve prepared foods-breakfast sandwiches, pastries, bagels etc
- Take customer orders and convey them to other employees for preparation
Supervisor
InFocus/ XPO
01.2001 - 01.2020
- Supervised staff of varied sizes ranging from 3-9 employees
- Managed the unit in absence of the General Manager
- Responsible for cash control and deposits, and inputting financial data
- Food production, marketing and merchandising front of the house
- Trained staff in customer service, food and physical safety
- Maintain Inventory
- Weekly Menu’s (InFocus)
- Maintain site for compliance with all HACCP, food and safety regulations
Caterer
Sodexo at InFocus/XPO
01.2001 - 01.2020
- Prepared & delivered scheduled caterings in a timely manner
- Worked with customers to customize events
- Priced and billed caterings
Cashier/Food Service Worker
GE Capital Bank/Household/XPO
01.2001 - 01.2020
- Opening and closing duties
- Reconciled Register/Deposits
- Food Prep- Deli/Salad Bar/Grab & Go’s
- Responsible for merchandising front of the house
- Delivered excellent customer service
Education
High School -
Hanford High School
01.1999
Medical Terminology - undefined
PCC
03.2025
Retail Management Certificate - undefined
Umpqua Community College
05.2024
Skills
- Extensive knowledge of Sodexo computer programs, including UFS, SMG, Market Connection, Labor Management, Sodexo Mail (OWA)
- Well-organized approach with an ability to multitask
- Demonstrated ability to read and follow instructions
- Effective communication skills
Certification
RMC - Retail Management Certification
Timeline
Starbucks Manager – Licensed Store
Safeway Corporation
03.2024 - Current
PIC – Person In Charge
Safeway Corporation
10.2022 - 03.2024
Home Shopping Assistant Department Manager
Safeway Corporation
04.2020 - 10.2022
Bartender/Club Attendant
Sodexo Corporate Services, North America
01.2001 - 01.2020
Barista
Daimler Trucks North America
01.2001 - 01.2020
Supervisor
InFocus/ XPO
01.2001 - 01.2020
Caterer
Sodexo at InFocus/XPO
01.2001 - 01.2020
Cashier/Food Service Worker
GE Capital Bank/Household/XPO
01.2001 - 01.2020
Medical Terminology - undefined
PCC
Retail Management Certificate - undefined
Umpqua Community College
High School -
Hanford High School
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