Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Chantell Newman

Chantell Newman

Kingwood,TX

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.

Overview

13
13
years of professional experience

Work History

Sr. Loan Originator

Town Square Mortgage
Dallas, Texas
03.2017 - Current
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Advised clients on mortgage, education and personal loans.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Successfully closed average of 8-10 loans per month.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Developed and maintained relationships with local real estate agents.
  • Assisted senior-level credit officers with complex loan applications.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.

Branch Manager

One Main Financial
Brownwood, Texas
08.2009 - 02.2017
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Protected company assets with strategic risk management approaches.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Identified and capitalized on community business opportunities with effective networking.
  • Developed prospects for new loans though weekly cold calling.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.

Education

No Degree - Criminal Justice

Lamar Institute of Technology
Beaumont, TX

High School Diploma -

Thomas Jefferson High School
Port Arthur, TX
05.1990

Skills

  • Federal Statutes
  • FHA Loan Processes
  • Complaint Handling
  • Credit History Review
  • Product Education
  • Application Reviews
  • Creditworthiness Determination
  • Credit File Updating
  • Government Standards
  • Knowledge of VA Loan Process
  • Government Lending
  • Loan Processing Coordination
  • Credit Management
  • Automated Underwriting Systems
  • Loan Officer Training
  • Financial History Analysis
  • Financial Transactions Expertise
  • Checking Applications
  • Loan File Maintenance
  • Program Requirements
  • Customer Relations
  • Customer Satisfaction
  • Professional Relationships
  • Client Interviews
  • New Business Opportunities
  • Lender Collaboration
  • Team Meetings

Timeline

Sr. Loan Originator

Town Square Mortgage
03.2017 - Current

Branch Manager

One Main Financial
08.2009 - 02.2017

No Degree - Criminal Justice

Lamar Institute of Technology

High School Diploma -

Thomas Jefferson High School

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Chantell Newman