Chantell Ramirez
San Antonio,TX
Summary
Motivated employee eager to apply time management and organizational skills in various environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
10.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Client Services Specialist
Prime Capital Investment Advisors
04.2023 - 09.2023
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of service changes.
Tier 1 Technical Support Advisor
Apple
05.2021 - 01.2023
- Advisor working with iPhones, iPads, iPods, AirPods, Beats, Apple Watch, AirTags
- Receiving 95% customer satisfaction on surveys on monthly basis
- Consistently meet business needs efficiently
- Completing monthly goals and successfully completing them such as assuring customers during every interaction
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Sales Associate
L'Occitane En Provence
03.2021 - 05.2021
- Efficiently meet business standards in sales quota while assisting over 15 customers per shift
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Seasonal Sales Support
Neiman Marcus
12.2020 - 02.2021
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained customer satisfaction with quick and professional handling of product returns
- Ability to adapt in different departments on per shift
- Built clientele daily by adding more than 15 people each shifts
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Collaborated with team members to achieve target results
Sales Associate
Dillard's
02.2020 - 12.2020
- Consistently was top seller on weekly basis selling over $3000 of merchandise on weekly basis
- Supervised changing rooms, rehanging unwanted merchandise, and supported loss prevention initiatives
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Educated associated on market trends and stayed up-to-date on forecasts.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Tracked stock using company inventory management software.
Education
Bachelor of Science - Nursing
UT Health San Antonio
San Antonio08-2025
Master of Science - Management of Technology
The University of Texas At San Antonio
San Antonio, TX12.2022
Bachelor of Arts - Psychology
The University of Texas At San Antonio
12.2020
No Degree - Dual Credit
Southwest Texas Junior College
2018
Skills
- Resolving Problems and Incidents
- Verbal and Written Communication
- Collaborative Team Player
- Customer Service Support
- Attention to Detail
- Technical Troubleshooting
- Analytical and Critical Thinking
- Organization and Time Management
- Decision-Making Leadership
- Accurate Recordkeeping
- Trained in Salesforce
- Administrative and Office Support
- Calm and Professional Under Pressure
- Understanding Customer Needs
Certification
- Graduate Certificate in Project Management
- Microsoft Office Certification in Word, PowerPoint, Excel
Timeline
Sales Associate
Nordstrom
10.2023 - 05.2024
Client Services Specialist
Prime Capital Investment Advisors
04.2023 - 09.2023
Tier 1 Technical Support Advisor
Apple
05.2021 - 01.2023
Sales Associate
L'Occitane En Provence
03.2021 - 05.2021
Seasonal Sales Support
Neiman Marcus
12.2020 - 02.2021
Sales Associate
Dillard's
02.2020 - 12.2020
Bachelor of Arts - Psychology
The University of Texas At San Antonio
No Degree - Dual Credit
Southwest Texas Junior College
Bachelor of Science - Nursing
UT Health San Antonio
Master of Science - Management of Technology
The University of Texas At San Antonio
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