Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantell Soileau

Baton Rouge,United States

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

28
28
years of professional experience

Work History

Fire Watch / Confined Space / Flagger

I and I Soft Craft Solutions
01.2024 - 04.2024
  • Coordinated with site supervisors to address any identified hazards or concerns quickly and efficiently.
  • Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
  • Prevented fire-related incidents by consistently adhering to established protocols and guidelines.
  • Enhanced team efficiency by conducting confined space rescue training sessions.
  • Participated in continuing education opportunities related to emergency response techniques, staying current with industry best practices.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.

Quality Control Inspector

MKS Plastics
01.2020 - 12.2023
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Lead Generator

Valentine Mechanical Services, LLC
01.2018 - 12.2019
  • Maintained a high level of knowledge about industry trends by regularly reading news articles and attending relevant webinars or conferences related to the field of work.
  • Expanded the company''s reach into new markets by identifying potential clients in untapped industries, resulting in a more diverse client base and increased revenue opportunities.
  • Assisted in refining the sales pitch based on feedback from prospects, resulting in a more persuasive approach when reaching out to potential clients.
  • Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.

Lead Bartender

Red Rooster
01.2012 - 12.2017
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Flooring Specialist Team Leader

Flooring Direct
01.2009 - 12.2011
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
  • Spread adhesive cement over floor to prevent board joint wearing.
  • Enhanced team productivity by providing hands-on training in the latest flooring installation techniques.
  • Led sales team, boosting client satisfaction with tailored recommendations and precise installations
  • Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.

Human Resource Clerical Assistant

Mary Bird Perkins Cancer Center
01.2007 - 12.2008
  • Enhanced employee onboarding experience through the development of detailed orientation materials and procedures.
  • Facilitated smooth employee transitions with thorough exit interviews and offboarding procedures.
  • Collaborated with hiring managers to identify staffing needs, draft job descriptions, and establish appropriate salary ranges for open positions.
  • Acted as a reliable point of contact for responding to general HR-related inquiries from employees regarding policies or programs.
  • Provided administrative support for annual HR initiatives such as open enrollment, benefits updates, and policy revisions.
  • Expedited benefits administration tasks by efficiently handling enrollment forms, changes in coverage, terminations, and claim inquiries from employees.
  • Assisted in developing an effective employee recognition program which boosted morale across departments.
  • Coordinated performance review processes by distributing evaluation forms to supervisors and compiling results for analysis by HR management team members.
  • Conducted thorough background checks and reference checks on potential candidates, resulting in a more qualified and reliable workforce.

Office Manager

Veterans of Foreign Wars
02.2005 - 12.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Front Desk

Summit Consulting, LLC
01.2003 - 12.2005
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Received, sorted, and distributed incoming mail.
  • Maintained a clean and safe work environment by adhering to proper safety guidelines, preventing any workplace accidents or injuries.

Customer Service Representative

Cingular Wireless
01.1996 - 12.2001
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
  • Built positive relationships with customers by providing exceptional customer service.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.
  • Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.

Education

No Degree -

Louisiana State University
Baton Rouge, LA

Certificate - Medical Assisting / Phlebotomy

Compass Career College
Hammond, LA
11.2017

License - Emergency Medical Technician

Memorial Vo Tech
New Roads, LA
12.1990

Skills

  • HR Policies Compliance
  • Recruitment Management
  • Employee Relations
  • Payroll Processing
  • Team Player
  • Administrative Skills
  • Employee Onboarding
  • Office Administration
  • Human Resources Support
  • Maintaining files
  • Recruitment
  • Administrative Support
  • Background Checks
  • New Hire Orientation
  • Employee Data Record Keeping
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Self Motivation
  • Data Entry
  • Decision-Making
  • Termination Procedures
  • Reliability
  • Professionalism
  • Analytical Thinking
  • Applicant interviewing
  • Quality Control
  • Visual Inspection
  • Quality Control Planning
  • Packaging Inspection
  • Process Improvement
  • Quality processes
  • Inspection protocols
  • Production experience
  • Reporting and analysis
  • Measurement techniques
  • Training and mentorship
  • Safety Protocols
  • Technical knowledge
  • Safety Procedures
  • Recordkeeping
  • Equipment Operation
  • Defect Removal
  • Dimensional Measurement
  • Adaptability and Flexibility
  • Color Comparison
  • Workers' compensation
  • Mail and packages
  • Front Desk Operations
  • Emergency Response
  • Switchboard Operation
  • Excellent Phone Demeanor
  • Payment handling
  • Accurate money handling
  • Computer Literacy
  • Goal-oriented mindset
  • Upselling strategies
  • Product Demonstration
  • Budget Planning
  • Accurate Measurements
  • Cost Estimation
  • Mathematical Calculations
  • Proposal Development
  • Site evaluation
  • Strong Sales Techniques
  • Industry trend awareness
  • Interior design understanding
  • Expert Product Knowledge
  • Client follow-up
  • Design Consultation
  • Flooring Installation Expertise
  • Flooring knowledge
  • Basic mathematical skills
  • Friendly and Helpful
  • Reliable and Responsible
  • Customer Assistance
  • Problem-Solving
  • Honest and Dependable
  • Positive Customer Engagement
  • Store Organization
  • Inventory and Stocking
  • Store Opening and Closing
  • Merchandise Receiving and Handling
  • Marketing Strategies
  • Customer Needs Assessment
  • Continuous Improvement
  • Retail Merchandising
  • Sales expertise
  • Store Policies and Procedures
  • Order Management
  • Exceeding Customer Expectations
  • Scheduling
  • Bookkeeping
  • Office Management
  • Payroll and budgeting
  • Confined Space Entry
  • Gas detection
  • Evacuation Procedures
  • Weather Monitoring
  • Fire Extinguisher Use
  • Fire code compliance
  • Area Inspection
  • Hot Work Monitoring
  • Regulations enforcement
  • Team Collaboration
  • Mail handling
  • Scheduling and calendar management
  • Document Management
  • Operations Management
  • Customer Relations
  • Excellent multi-tasking ability
  • Clerical Support
  • Human Resources
  • Policy and procedure modification
  • Regulatory Compliance
  • Database Administration
  • Training and coaching
  • Credit and collections
  • Relationship Building
  • Budgeting expertise
  • Compliance Monitoring
  • Positive Attitude
  • Task Prioritization
  • Professional Demeanor
  • Patient Care Coordination
  • Medical Terminology
  • HIPAA Compliance
  • EMR / EHR
  • Compassionate
  • Medical Billing
  • Vital Sign Monitoring
  • Patient Scheduling
  • CPR
  • Phlebotomy Techniques
  • Phlebotomy
  • Clinical Documentation
  • Medical office administration
  • Patient Management
  • Emergency Response Preparedness
  • Patient-focused care
  • First Aid
  • Maintaining confidentiality
  • Professionalism and Ethics
  • Immunization Administration
  • Medical Records Management
  • Insurance Claims
  • Insurance Verification
  • Laboratory Specimen Collection
  • Appointment Setting
  • Medical supply inventory
  • Electronic Medical Records
  • Wound care specialist
  • Procedure Assistance
  • Compassionate caregiver
  • Medical Office Management
  • Sterile technique
  • Direct Patient Care
  • Customer Relationship Management (CRM)
  • Electrocardiographic rhythm recognition
  • Patient Assessments
  • Complex Problem-Solving
  • Specimens collection and processing
  • Patient Relations
  • Feeding assistance expert
  • Traction equipment
  • Medical Equipment Operation
  • Payment Collection
  • Healthcare Software Proficiency
  • Patient bathing
  • Phlebotomy procedures
  • Phlebotomy Equipment Familiarity
  • Phlebotomy Safety Protocols
  • Phlebotomy and Specimen Collection

Timeline

Fire Watch / Confined Space / Flagger

I and I Soft Craft Solutions
01.2024 - 04.2024

Quality Control Inspector

MKS Plastics
01.2020 - 12.2023

Lead Generator

Valentine Mechanical Services, LLC
01.2018 - 12.2019

Lead Bartender

Red Rooster
01.2012 - 12.2017

Flooring Specialist Team Leader

Flooring Direct
01.2009 - 12.2011

Human Resource Clerical Assistant

Mary Bird Perkins Cancer Center
01.2007 - 12.2008

Office Manager

Veterans of Foreign Wars
02.2005 - 12.2006

Front Desk

Summit Consulting, LLC
01.2003 - 12.2005

Customer Service Representative

Cingular Wireless
01.1996 - 12.2001

No Degree -

Louisiana State University

Certificate - Medical Assisting / Phlebotomy

Compass Career College

License - Emergency Medical Technician

Memorial Vo Tech

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Chantell Soileau