Chantell Trumbull
Cameron Park,CA
Summary
Graduate student commencing March 2022 with a 4.0 GPA. With more than thirty years of life experience and twenty years in the employment market, I am adept at computers, Google Docs, and Zoom.
Overview
11
11
years of professional experience
Work History
Yoga Instructor
Snap Fitness 24/7
09.2023 - Current
- Developed customized class sequences for diverse age groups, promoting overall well-being and stress reduction.
- Maintained a safe and inviting studio environment, fostering a sense of community among participants.
- Supported injury prevention efforts by providing modifications for poses that accommodated various fitness levels during practice sessions.
- Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
Wine Attendant/Tasting Room
Boeger Winery
07.2021 - Current
- Responsibly pour selected wines for visitors according to tasting room guidelines and procedures and in accordance with laws and regulations
- Responsible Beverage Service (RBS) certified.
- Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.
- Supported event coordination efforts, ensuring successful execution of special occasions for clients.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Collaborated with team members to improve the overall service quality and guest experience.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Yoga Instructor/Front Desk Lead
Spotted Dog Yoga
08.2016 - 02.2021
- Taught up to 3 classes per week, including vinyasa yoga, slow flow yoga, yin yoga, kid yoga classes, and Zoom classes.
- Office support & department lead for client account services that include membership management, sales & marketing support, internal & external correspondence, word processing, data entry, generating reports, organization & filing
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Managed email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
Recreational Aide
Triple R
04.2015 - 12.2016
- Duties include opening center & daily set-up of space
- Provide one-on-one support and care for participants.
- Preparing and providing snacks and lunch per nutritional guidelines
- Provided exceptional customer service to caregivers, addressing any concerns or questions regarding program structure or scheduling.
- Collaborated with other staff members to develop engaging and appropriate programming for various groups.
- Enhanced participant enjoyment by planning and executing diverse recreational activities, including crafts, sports, exercise routines, arts, and brain games.
Sales/Marketing
Savas Beatie
09.2014 - 03.2015
Admin/Software Support and Training
Intellaegis
02.2013 - 06.2014
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
2025
Bachelor of Arts - Psychology
California State University, Chico
12.1995
Skills
- RYT 500
- Art of Assisting
- Gravity Yoga 25 Hours
- Individual and Group Instruction
- Meditation and Relaxation Techniques
- Interpersonal Communication
- CPR/AED Certification
- Continuing Education Commitment
Additional Work Experience
- 10/01/04, 10/01/06, Medsoftware, Inc., Marketing Support
- 07/01/96, 10/01/04, Merrill Lynch, Operations / Client Associate
Hobbies
- Yoga
- Hiking
- Boating
- Snow skiing
- Reading
Timeline
Yoga Instructor
Snap Fitness 24/7
09.2023 - Current
Wine Attendant/Tasting Room
Boeger Winery
07.2021 - Current
Yoga Instructor/Front Desk Lead
Spotted Dog Yoga
08.2016 - 02.2021
Recreational Aide
Triple R
04.2015 - 12.2016
Sales/Marketing
Savas Beatie
09.2014 - 03.2015
Admin/Software Support and Training
Intellaegis
02.2013 - 06.2014
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Arts - Psychology
California State University, Chico
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