Chantella J Garcia
Broomfield,CO
Summary
Multi-talented in the retail industry, Hemp Industry, Sales, and Management with over 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Hardworking and reliable manager with strong ability in sales and display. Offering strong customer service skills, courtesy and sales. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Operations & Harvest Manager
RadHempCo
09.2021 - 09.2024
- Played a very big role all throughout the company, in various roles
- Worked in a hemp/THCA grow
- Shipping & Receiving orders
- Played a big part in closing and setting up sales
- Tracking orders
- Operations manager : Scheduling , Crew Management, hiring and keeping a happy work environment
- Building Upkeep: Cleaning/ Janitorial, Stocking, Ordering supplies, Opening/Closing the building
- Harvest Manager: Room planning, Room setup & breakdown
- Plant Maintenance: Lollipop-in, Trimming, Trellis, Defan
- Ooperating a wide variety of machines such as: Tumbler Machine, T4 Machine, Trim machine, Debucker Machine
- Transplant
Bud Tender
Buddy Boy
02.2022 - 07.2022
- Possessed a medical badge
- Worked in sales
- Dealt with keeping customers satisfied
- Also dealt with keeping inventory
Dior Counter Manager
Dillards
10.2019 - 08.2020
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement
- Recommended additional products and services based upon information provided or items already selected
- Assisted customers in selecting correct products to fit skincare regimen or makeup routine
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Home Health Aide
Absolute Home Healthcare
08.2018 - 11.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Retail Sales Associate
Nordstroms
12.2015 - 10.2019
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
- Completed all assigned training to stay updated on important policies and procedures
- Initiated friendly conversation with each customer to determine level of assistance required
- Drove sales by effectively upselling and cross-selling products to maximize profitability
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Engaged shoppers, providing assistance and information on merchandise and product features
- Help customers load purchased equipment when necessary
- Maintained current store, product and promotional knowledge to drive consistent sales
- Built customer loyalty by engaging with and identifying product needs of customers
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Processed payments and maintained accurate drawers to meet financial targets
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
Retail Sales Manager
Cache
01.2011 - 11.2015
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Facilitated monthly workshops to share best practices to optimize productivity
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Supported all sales team members to drive growth and development
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Assisted customers by finding needed clothing items and checking inventory for items at other locations
- Processed orders through P.O.S
- System and coordinated product deliveries
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Funeral Director
A New Life Mortuary & Cremation Services
07.2009 - 10.2011
- Consulted with families of deceased to make funeral arrangements
- Offered counseling and comfort to bereaved family members and friends
- Consulted with families of deceased regarding final arrangements tactfully
- Arranged funerals in manner consistent with each family's heritage and religious beliefs
- Scheduled funeral services, coordinated burials and arranged cremations
- Addressed all client questions and requests for information relating to funeral services and pricing
- Removed the deceased from the place of death and transported to the funeral home
- Led and directed funeral and graveside services
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Supervisor
Denver Botanic Gardens
11.2004 - 06.2009
- Complied with company policies, objectives and communication goals
- Established and enforced clear goals to keep employees working collaboratively
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Resolved customer complaints and adjusted policies to meet changing needs
- Coached and mentored up to 6 staff members through constructive feedback to develop long-term career goals
- Inspected incoming supplies to conform with materials specifications and quality standards
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
Education
X-ray Technician -
Warren Tech
Jefferson County, Colorado07.1996
High School Diploma -
Mcclain High Adult High School
Jefferson County, Colorado06.1996
Skills
- Building brand awareness
- Creating store processes
- Very natural leader
- Managing retail build outs
- Customer outreach
- Creating a strong work Environment
Timeline
Bud Tender
Buddy Boy
02.2022 - 07.2022
Operations & Harvest Manager
RadHempCo
09.2021 - 09.2024
Dior Counter Manager
Dillards
10.2019 - 08.2020
Home Health Aide
Absolute Home Healthcare
08.2018 - 11.2019
Retail Sales Associate
Nordstroms
12.2015 - 10.2019
Retail Sales Manager
Cache
01.2011 - 11.2015
Funeral Director
A New Life Mortuary & Cremation Services
07.2009 - 10.2011
Supervisor
Denver Botanic Gardens
11.2004 - 06.2009
X-ray Technician -
Warren Tech
High School Diploma -
Mcclain High Adult High School
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