CHANTELLA LITTLE MANGRUM
Richmond,VA
Summary
Experienced Program Director skilled in strategic leadership and budgeting. Proven track record of enhancing program effectiveness by over 30%. Adept at team building and problem-solving to ensure high-quality service delivery and operational excellence.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Program Director
Hands of Unity, LLC
N. Chesterfield , Virginia
09.2008 - Current
- Conducted needs assessments and developed program objectives.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Provided leadership in developing innovative approaches to meet program goals.
- Organized and facilitated team meetings, workshops, and events.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Managed program operations and provided strategic leadership for workers.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Spearheaded program planning and staff development to promote growth.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
Program Manager
Hands of Unity, LLC
Richmond, VA
09.2008 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Ensured that all required documentation was completed accurately and timely by direct support personnel.
- Investigated incidents involving clients or staff members reported by direct care workers.
- Assisted in developing individual service plans for each resident and client based on their needs and interests.
- Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
- Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
- Initiated disciplinary action when appropriate following established protocol.
- Encouraged participation in recreational activities for clients under supervision.
- Developed and implemented policies and procedures for direct support staff.
- Provided guidance to direct support professionals in the performance of their job duties.
- Conducted monthly evaluations of direct care workers' performance against established criteria.
- Coordinated transportation services for clients as needed based on their individual requirements.
- Used approved crisis intervention techniques in emergency situations.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Member Service Specialist
ANTHEM BLUE CROSS&BLUE SHIELD
Richmond, VA
07.1985 - 04.2012
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Handled incoming phone calls from members regarding account balances or transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Education
Bachelor of Science - Business Administration/MARKETING
Virginia State University
Petersburg, VA06-1983
High School Diploma -
GEORGE WYTHE HIGH SCHOOLD
Richmond, VA06-1977
Skills
- Strategic leadership
- Policy and procedure improvements
- Effective leader
- Performance standards and analysis
- Business oversight
- Customer service experience
- Budgeting and financial management
- Schedule staff
- Time management abilities
- Team building
- Problem-solving abilities
Certification
- Medication Training Certificate
- Behavioral Management
- First Aid/Cpr
- Qualified Intellectual Disability Professional (QIDP/QDDP)
Timeline
Program Director
Hands of Unity, LLC
09.2008 - Current
Program Manager
Hands of Unity, LLC
09.2008 - Current
Member Service Specialist
ANTHEM BLUE CROSS&BLUE SHIELD
07.1985 - 04.2012
- Medication Training Certificate
- Behavioral Management
- First Aid/Cpr
- Qualified Intellectual Disability Professional (QIDP/QDDP)
Bachelor of Science - Business Administration/MARKETING
Virginia State University
High School Diploma -
GEORGE WYTHE HIGH SCHOOLD
Similar Profiles
Juan VillicanaJuan Villicana
Regional Account Manager/Operations & Design at Craftsman Cutting Dies LLC / Craftsman Unity LLCRegional Account Manager/Operations & Design at Craftsman Cutting Dies LLC / Craftsman Unity LLC
Aenea KanaanAenea Kanaan
Head of Marketing at Unity Vibration Living Kombucha Tea LLCHead of Marketing at Unity Vibration Living Kombucha Tea LLC
Dina GonzalesDina Gonzales
Home Health Aide at Angelic Hands LLCHome Health Aide at Angelic Hands LLC