Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantelle Barber

Atlanta,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Package Handler

FEDEX
07.2021 - 06.2023
  • Scan packages with 99.5% accuracy while maintaining a clean work area
  • Sorted packages based on location and verified the packages were sent to correct location 3
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Call Center Supervisor/Claims and Research

Sitel
04.2015 - 09.2020
  • Starbucks)
  • Took inbound calls and emails for Starbucks Coffee Company
  • Responded to emails in a timely and professional manner regarding customers concerns
  • Assisted customers with updating accounts and account management
  • Documented customer’s complaints and compliments about experiences with a store location or employee of the company and sent comments/feedback to management or appropriate department while resolving the issue
  • Provided information for inquires regarding ingredients or nutritional information about products, real estate opportunities and company policy
  • Handled and resolved incidents for any claims of injury, illness, property damage, harassment and discrimination
  • Notified appropriate departments of any claims of injury, illness, property damage, harassment and discrimination
  • Supervised new training classes, listening to new agent’s calls and completing quality scores while giving positive feedback and tips to improve quality score
  • Provided assistance to inbound voice agents with answers to questions to help resolve customer’s issues.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Call Cent Agent

Convergys, AT&T Mobility
05.2014 - 04.2015
  • Took inbound calls for AT&T Mobility postpaid wireless service
  • Assisted customers with making payments, billing review, troubleshooting different wireless devices, phone activations and changing plans and features on their accounts
  • Made outbound calls to customers who needed further assistance
  • Able to multitask by assisting the customer, notating their account and resolving their issue
  • Protect customers’ accounts and private information.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Provided customers with product information and answered inquiries to provide top-quality service.

Cashier/Customer Service Desk

Kroger Company
08.2006 - 03.2014
  • Interact positively and pleasantly with customers and employees by using strong and clear communication skills when conversing in person, or on the phone
  • Collected cash, credit card and check payments and processed returns for customers
  • Maintained a clean and organized work environment
  • Stocked merchandise on shelves
  • Maintain inventory of merchandise

Education

General Studies

Georgia Perimeter College
Decatur, GA

Skills

  • Handheld Scanners
  • Conveyor Systems
  • Package Scanning
  • Customer Experience
  • Timekeeping Abilities
  • Maintaining Clean Work Areas

Timeline

Package Handler

FEDEX
07.2021 - 06.2023

Call Center Supervisor/Claims and Research

Sitel
04.2015 - 09.2020

Call Cent Agent

Convergys, AT&T Mobility
05.2014 - 04.2015

Cashier/Customer Service Desk

Kroger Company
08.2006 - 03.2014

General Studies

Georgia Perimeter College

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Chantelle Barber