Chantelle Castillo
Aurora,CO
Summary
Proficient Budtender delivers accurate information on strains, effects and uses to recreational and medicinal customers. Trusted key holder and money manager with 20+ years of experience. Progressive attitude and laid back demeanor. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable and upbeat budtender successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
6
6
years of professional experience
Work History
Budtender
Livwell
09.2022 - 02.2023
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Restocked supplies and arranged displays.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Weighed, prepared and packaged different types of products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Lead Reception and Customer Service
CSL Plasma
01.2017 - 09.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma -
Central High School
Pueblo, CO06.1991
Skills
- Retail Metrics and Goals
- Merchandising and Display
- Returns and Exchanges
- Available Nights, Weekends and Holidays
- Rewards Programs
- Weighing Products
- Store Policies and Procedures
- Adaptable and Flexible
- Positive Customer Engagement
- Ability to Lift 40 Pounds
- Operate Cash Register
- THC and CBD Products
- Packaging Products
- Register Opening and Closing
- Knowledge of Marijuana
- Flexible Hours
Timeline
Budtender
Livwell
09.2022 - 02.2023
Lead Reception and Customer Service
CSL Plasma
01.2017 - 09.2022
Diploma -
Central High School
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