Chantelle Davis
Summary
Dynamic healthcare operations leader with extensive experience at UVA Urology, excelling in regulatory compliance and staff development. Proven track record in enhancing operational efficiency through effective insurance verification and problem-solving skills. Adept at managing complex projects and fostering a collaborative environment to achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Patient Services Coordinator
UVA Urology
Haymarket
05.2024 - Current
- Maintained accurate patient records and documentation using EHR systems.
- Executed front desk operations, including patient greetings, scheduling, and referrals.
- Managed inbound calls while supporting clinical staff with administrative tasks.
- Coordinated provider schedules and facilitated document handling and mail distribution.
- Operated office equipment and applications, including Word, Excel, and transcription tools.
Practice Administrator
Gastroenterology Center of Northern Virginia
Annandale
05.2021 - 03.2024
- Oversaw daily operations, staffing, and budgeting for high-volume GI practice.
- Implemented policies ensuring compliance with HIPAA, MIPS, OSHA, and other regulations.
- Supervised HR functions including hiring, onboarding, performance reviews, and payroll processing.
- Managed insurance verification, billing, reimbursement processes, and vendor relations.
- Co-managed infusion clinic operations and facilitated setup of new office location.
- Led training sessions on policies, procedures, and software platforms.
- Contributed to development of employee handbook and closure of infusion clinics.
Practice Administrator
Endocrine Associates, LLC
McLean
04.2001 - 03.2021
- Oversaw practice management, insurance processing, and vendor coordination to enhance operational efficiency.
- Supervised clerical and clinical support staff, managing hiring and disciplinary actions.
- Conducted payroll, bank reconciliations, and office budgeting to ensure financial accuracy.
- Handled patient relations, scheduling appointments, and resolving customer service inquiries.
- Maintained regulatory compliance while ensuring smooth office functionality.
- Advanced from file clerk to multiple administrative roles through demonstrated skills.
- Contributed significantly to office closure and transition processes, ensuring minimal disruption.
Education
Associate of Applied Science - Medical Assistant
Sanford Brown
Landover, MD09-2005
MBA - Health Management
Southern New Hampshire University
Hooksett, NHSkills
- Healthcare operations management
- Staff leadership and development
- Insurance verification and billing
- Electronic health records management
- Payroll and financial oversight
- Regulatory compliance (HIPAA, MIPS)
- Project coordination and communication
- Problem solving and organization
Timeline
Patient Services Coordinator
UVA Urology
05.2024 - Current
Practice Administrator
Gastroenterology Center of Northern Virginia
05.2021 - 03.2024
Practice Administrator
Endocrine Associates, LLC
04.2001 - 03.2021
Associate of Applied Science - Medical Assistant
Sanford Brown
MBA - Health Management
Southern New Hampshire University
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