Chantelle Debejare
Dunnellon,FL
Summary
Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement.
Overview
7
7
years of professional experience
Work History
Medical Sales Representative
Texas Diagnostics
12.2022 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Medical Sales Representative
Provista Diagnostics
06.2022 - 11.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to clients regarding products'' specifications, pricing, availability, etc.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
Office Manager
Rainbow River Medical
06.2016 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Developed close working relationships with front office and back office staff.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate of Arts - Psychology
State College of Florida, Manatee-Sarasota
Bradenton, FL12.2003
Skills
- Customer Relations
- Strong Work Ethic
- HIPAA Regulations Understanding
- Professional telephone etiquette
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Medical Practice Operations
- Attention to Detail
- Insurance Eligibility and Verification
- Computer Software Proficiency
- Medical coding familiarity
- Medical Records Administration
- Insurance Verification Proficiency
- EMR Software
- Patient Needs Assessment
- Medical Billing Expertise
- Medical Care Programs
Timeline
Medical Sales Representative
Texas Diagnostics
12.2022 - 06.2023
Medical Sales Representative
Provista Diagnostics
06.2022 - 11.2022
Office Manager
Rainbow River Medical
06.2016 - 06.2022
Associate of Arts - Psychology
State College of Florida, Manatee-Sarasota
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