Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantelle Donovan

East Hartford,CT

Summary

Dynamic professional with extensive experience as a Dispatcher at Cross Country Towing, adept at managing high-stress situations and ensuring timely assistance. Proven skills in customer service and decision-making, complemented by proficiency in dispatch software. Committed to fostering positive environments and enhancing team communication for optimal patient care.

Knowledgeable Desired Position with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Dispatcher

Cross Country Towing
07.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

CNA

Atria Senior Living
01.2021 - 2022
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

CNA

Brookdale Assisted Living
01.2016 - 2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

CNA

Vernon Manor
01.2004 - 2013
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

Synergy High School
2003

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Attention to detail

Certification

CNA 2004

Timeline

Dispatcher

Cross Country Towing
07.2021 - Current

CNA

Atria Senior Living
01.2021 - 2022

CNA

Brookdale Assisted Living
01.2016 - 2020

CNA

Vernon Manor
01.2004 - 2013

Synergy High School
Chantelle Donovan