Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantelle Edwards

Smyrna,TN

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience

Work History

Jewelry Consultant

Signet Jewelers
10.2021 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Completed store opening and closing procedures as per company guidelines.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Located merchandise across various stores to address customer needs.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Performed general maintenance and light cleaning of showroom.

Sales Associate

Goodwill
02.2021 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Front Desk Associate

Residence Inn Marriott
06.2019 - 09.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered guest questions and referred to local points of interest.
  • Collected room deposits, fees, and payments.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Customer Service Representative

Convergys, AT&T
01.2017 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales Associate

Kohls Department Store
09.2015 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Independence High School
Rio Rancho, NM
05.2014

Skills

  • POS Inventory System Operation
  • Team Development
  • Customer Buying Habits
  • Efficient Service
  • Retail Sales
  • Effective Customer Communication
  • Cash Handling
  • Stocking and Replenishing
  • Product Knowledge
  • Product and Service Sales
  • Store Opening and Closing

Timeline

Jewelry Consultant

Signet Jewelers
10.2021 - Current

Sales Associate

Goodwill
02.2021 - 06.2021

Front Desk Associate

Residence Inn Marriott
06.2019 - 09.2019

Customer Service Representative

Convergys, AT&T
01.2017 - 10.2017

Sales Associate

Kohls Department Store
09.2015 - 01.2017

High School Diploma -

Independence High School

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Chantelle Edwards