Chantelle Feley
Pawtucket
Summary
Dynamic HR Director with proven expertise in talent acquisition, compliance, and team leadership. Streamlined processes resulting in enhanced operational efficiency and strong employee relations.
Overview
10
10
years of professional experience
Work History
Director of HR/Office Manager
Commercial Solutions
08.2024 - Current
- Oversaw all HR functions, including talent acquisition and employee relations, ensuring legal compliance.
- Monitored employee activities to align with company policy and operational standards.
- Prepared daily spreadsheets for team task completion and reporting.
- Managed payroll processes and generated comprehensive reports.
- Coordinated supply orders and distribution for business needs.
- Updated employee handbook to reflect current policies and procedures.
- Maintained calendar of events to track company activities effectively.
- Led a team of over 50 members while fostering strong relationships with clients and vendors.
Customer Service Representative
RXO
08.2023 - 07.2024
- Managed inbound and outbound calls for customers, clients, and drivers.
- Executed daily billing for license installations to ensure accurate transactions.
- Monitored driver activity throughout the day, maintaining safety and compliance.
- Conducted badge checks every morning to verify driver credentials.
- Generated hourly driver reports to track performance metrics.
- Handled Peloton follow-up calls to address customer inquiries.
- Maintained dedicated Sunsetter account for streamlined operations.
- Assisted Operations Manager and Fleet Manager with various daily tasks.
Benefits Specialist
Sturdy Memorial Hospital
05.2022 - 03.2023
- Implemented and maintained employee benefits programs, ensuring effective enrollment and management of leave of absence arrears.
- Coordinated comprehensive benefits for employees to enhance engagement and satisfaction.
- Assisted Benefits Manager with daily tasks to support operational efficiency.
- Managed arrears for employees on leave, ensuring accurate record-keeping and prompt resolution.
- Answered inquiries to assist employees with benefit and pension-related questions.
- Administered tuition reimbursement program, promoting professional development opportunities.
Sr. Assistant HRSS LOA Department/Case Manager
CVS Health (TEMP)
02.2022 - 05.2022
- Taking and placing calls to colleagues, managers, and higher up for cases.
- Taking calls in HR to help colleagues and managers better understand FMLA guidelines to take a leave and to understand how to initiate an accommodation request.
- Working closely with managers, HRBP, and District Leaders to process Personal leaves.
- FMLA, Workers Compensation, and union policy and procedures.
- Case Manager to work on 500+ cases a day.
- Working on daily tasks to stay in compliance for myself and my team.
- Backup for Team lead for vacation payouts and verification letters for the team.
- Covid Team- Process payments for covid positives.
HR Specialist
City of Pawtucket
01.2022 - 02.2022
- Assisting the HR Director with daily activities, FMLA, IOD, Workers Compensation, paying invoices, and many more.
- Assisting the HR director on daily activities
- Paying monthly invoices
- BCBS and Delta Dental enrollments
- FMLA, IOD, and Workers Compensation.
- New hire process and I-9 forms
- Assisting with HR policies
Finance Assistant
City of Pawtucket
07.2021 - 10.2021
- Assisting the Finance Director with daily activities, scheduling meetings, paying invoices for BCBS, Delta Dental, and many more.
- Assisting the Finance director on daily activities: emails, setting up meetings on phone or via Zoom, and getting documentation ready for Pension Board meets.
- Paying monthly invoices, including: BCBS, Delta Dental, Beacon, NP Dispatch Services, Fire and Police Medicare, and Innovex.
- Filing documentation.
- Reviewing and processing money manager accounts for State Street.
- Setting up Pension Board meetings.
- Assisting with HR projects.
- Maintains files and records for the Finance Director
Sr. Assistant HRSS LOA Department/Case Manager
CVS Health
02.2016 - 07.2021
- Managed over 500 cases daily, ensuring compliance with FMLA and Workers Compensation guidelines.
- Facilitated understanding of FMLA processes for colleagues and managers through effective communication.
- Collaborated with HRBP and District Leaders to process personal leave requests efficiently.
- Provided backup support for team lead during vacation payouts and verification letter preparation.
- Streamlined payment processing for COVID-positive cases, enhancing efficiency.
- Maintained compliance with union policies and procedures for all team activities.
- Coordinated calls with colleagues, managers, and senior leadership concerning case management issues.
Education
Master of Health Administration - Business Administration
University of Phoenix
09.2025
Bachelor of Science - Health Administration
University of Phoenix
01.2021
Associates of Art - Health Administration/Medical Records
University of Phoenix
01.2014
Diploma -
Bradley Central HS
01.2005
Skills
- Pharmacy technician certification
- Microsoft Office proficiency
- Data entry and analysis
- Salesforce navigation
- FMLA compliance
- Team building and training
- Project management skills
- Human resources management
- Benefits administration expertise
- Customer service excellence
- Regulatory compliance knowledge
- Conflict resolution strategies
References
Available upon request
Timeline
Director of HR/Office Manager
Commercial Solutions
08.2024 - Current
Customer Service Representative
RXO
08.2023 - 07.2024
Benefits Specialist
Sturdy Memorial Hospital
05.2022 - 03.2023
Sr. Assistant HRSS LOA Department/Case Manager
CVS Health (TEMP)
02.2022 - 05.2022
HR Specialist
City of Pawtucket
01.2022 - 02.2022
Finance Assistant
City of Pawtucket
07.2021 - 10.2021
Sr. Assistant HRSS LOA Department/Case Manager
CVS Health
02.2016 - 07.2021
Master of Health Administration - Business Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Associates of Art - Health Administration/Medical Records
University of Phoenix
Diploma -
Bradley Central HS
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