Chantelle Fisher-Payne

Certified IT Project Manager with extensive experience leading diverse teams in complex projects. Proficient in project management tools and agile methodologies, ensuring projects align with business objectives. Expertise in project lifecycle management, risk assessment, and stakeholder communication. Proven track record of delivering projects on time and within budget, enhancing operational efficiency and client satisfaction.

• Guest Lecture at BOA corporate office to discuss the changes and accomplishments in our field.2017/2018.
  Articulated an overall vision, strategy, and execution plan - gained the support of the entire leadership staff.
• Received 2,"Above and Beyond "Awards in 2019
• I developed and led the internal training for the department when we implemented the CoE, Charitable Risk Register and the Financials forecast process page, bright ideas for the project intake form.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Increased cultural awareness with organization of multicultural
  • Contributed to building of affordable housing, improving community infrastructure.
  • Strengthened volunteer team effectiveness by providing training sessions.
  • Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
  • Coordinated food drives for improved local food bank stock levels.
  • Coordinated and managed volunteer activities for community service projects.
  • Created educational materials to convey important information to service recipients.

CRM Implementation Skills

• End-to-End Project Management: Led the successful implementation of CRM systems (e.g., Salesforce, Microsoft Dynamics) from planning and design through deployment and ongoing optimization, ensuring alignment with business objectives and user needs.
• Requirements Gathering & Analysis: Collaborated with cross-functional teams and stakeholders to define CRM requirements, analyzing current processes and identifying key business needs to customize the solution.
• Team Leadership & Coordination: Directed multi-disciplinary teams, including developers, business analysts, and consultants, to deliver CRM projects on time and within budget, ensuring smooth collaboration and clear communication throughout the project lifecycle.
• Vendor & Stakeholder Management: Managed relationships with CRM vendors, consultants, and other third-party providers, negotiating contracts, coordinating delivery timelines, and ensuring the alignment of external resources with project goals.
• Process Reengineering & Integration: Oversaw the integration of CRM systems with existing business systems (ERP, marketing automation, etc.), streamlining workflows, improving data quality, and ensuring seamless data migration.
• Change Management & Training: Developed and executed change management strategies, including user training and support, to ensure smooth adoption of CRM systems across departments and user groups.
• Risk Management & Issue Resolution: Proactively identified and mitigated project risks, solving technical and operational issues to prevent delays and ensure successful implementation.
• Post-Implementation Support & Optimization: Led continuous improvement efforts post-implementation, analyzing CRM performance, gathering user feedback, and making adjustments to optimize system usage and user satisfaction.
• Agile & Waterfall Methodologies: Utilized both Agile and Waterfall project management methodologies to manage CRM projects, ensuring flexibility while maintaining a structured approach to meet deadlines and deliverables.