CHANTELLE GORMAN-WILLIAMS
SAINT JOSEPH,MO
Summary
Healthcare management professional with proven track record in enhancing productivity and efficiency. Expertise in strategic planning, regulatory compliance, and patient care coordination. Strong leadership and communication skills foster seamless operations and high-quality service delivery. Experienced Respiratory Manager with a focus on optimizing patient outcomes through effective protocol development and staff mentoring.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cardiopulmonary/Laboratory Manager
PAM Rehabilitation Hospital of Overland Park
Overland Park, KS
09.2023 - Current
- Supervised the respiratory therapy department while ensuring adherence to protocols.
- Oversaw ancillary services, including laboratory, radiology, and Blood Bank departments.
- Educated staff on respiratory therapy standards and best practices.
- Served as AHA BLS and ACLS instructor for ongoing staff training.
- Audited charts to maintain compliance with established guidelines.
- Conducted strategic planning sessions across departments to enhance collaboration.
- Monitored payroll and managed departmental budget effectively.
- Analyzed and reported data for monthly quality meetings.
- Ensured that all regulatory standards were met during laboratory operations.
- Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel.
- Conducted quality control checks on samples for accuracy and precision.
- Reviewed analytical data from experiments to ensure accuracy and reliability of results.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Ensured compliance with federal, state, and local regulations related to healthcare operations.
- Oversaw all administrative functions associated with the daily operation of the healthcare facility.
Lead Respiratory Therapist
Clear Sky Rehabilitation Hospital
Elwood, KS
03.2023 - 04.2024
- Oversaw respiratory therapy department operations, ensuring compliance with regulatory standards.
- Administered medications and monitored patients to optimize care outcomes.
- Conducted diagnostic tests, including arterial blood gas analysis and pulmonary function testing.
- Coordinated staff efforts for efficient management of pending admissions and patient records.
- Provided education on CPAP/BIPAP and tracheostomy care to enhance staff competencies.
- Supervised staff in delivering safe and effective respiratory services to patients.
- Planned staffing schedules to maintain adequate coverage during peak times while controlling costs.
- Trained new staff on equipment use, protocols, and safety regulations.
License Practical Nurse (Surgical & Stepdown Unit)
Mosaic Life Care
St. Joseph, MO
08.2022 - 03.2023
- Conducted daily reassessments for assigned patients and documented findings accurately.
- Updated and implemented comprehensive care plans for optimal patient outcomes.
- Administered medications, including intravenous fluids, while monitoring patient responses.
- Performed laboratory tests such as urinalysis and blood draws efficiently.
- Educated families on home healthcare needs, offering emotional support when necessary.
- Monitored patients for changes in condition and response to treatments.
- Prepared patient rooms by setting up medical equipment and stocking necessary supplies.
- Consulted with specialists on complex cases requiring additional expertise.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
Respiratory Therapist
Mosaic Life Care-Maryville
Maryville, MO
03.2021 - 08.2022
- Evaluated and assessed patient needs to develop tailored care plans.
- Managed ER and ICU operations, responding effectively to emergencies.
- Set up and monitored ABG's, BIPAP, and ventilation equipment.
- Placed Holter monitors on patients, interpreted results, and coordinated with cardiologists.
- Monitored EKG strips for critical changes in patient status.
- Assisted physicians with intubations, bronchoscopies, and thoracenteses.
- Instructed patients on proper respiratory equipment usage, including oxygen therapy.
- Administered medications and provided life support during critical situations.
Respiratory Therapist
Amberwell Health
Atchison, KS
03.2020 - 09.2021
- Evaluate and assess patient needs to make recommendations.
- Responsible for ER, ICU, and responding to codes.
- ABG's, BIPAP & Vent set up.
Respiratory Therapist
Centerpoint Medical Center
Independence, MO
12.2018 - 09.2020
- Evaluate and assess patient needs to make recommendations.
- Deliver and assess patients' response to ordered therapy.
- Provide patient education for lung disease, medication, and treatment.
- Perform arterial blood draws.
- Set up mechanical ventilation and/or Bipap according to patient needs.
Respiratory Therapist
Liberty Hospital
Liberty, MO
07.2018 - 01.2019
- Evaluate and assess patient needs to make recommendations.
- Deliver and assess patients' response to ordered therapy.
- Provide patient education for lung disease, medication, and treatment.
- Perform arterial blood draws.
- Set up mechanical ventilation and/or Bipap according to patient needs.
Data Entry Specialist
Mosaic Life Care
St. Joseph, MO
01.2015 - 04.2017
- Organized and managed ICD-10 codes alongside health information data input.
- Completed no-charge reports, scanned documents, and filed medical encounters efficiently.
- Analyzed input data for errors to ensure accuracy in reporting.
- Prepared various reports as requested by management to support decision-making.
- Compiled and organized data for reports and presentations for stakeholder review.
- Conducted quality control checks on all entries before submission to uphold standards.
- Performed data entry tasks, keying numerical and alphanumerical information into databases.
- Generated reports highlighting discrepancies between physical counts and computer records.
Switchboard Operator/administrative Assistant
Northwest Missouri Psychiatric Rehabilitation Center
St. Joseph, MO
10.2014 - 01.2015
- Answered and transferred incoming calls to appropriate departments efficiently.
- Greeted visitors professionally at switchboard station, ensuring positive first impressions.
- Scheduled appointments for clients and internal staff, optimizing calendar management.
- Provided administrative support to executive team, coordinating meetings and maintaining calendars.
- Created and maintained electronic and physical filing systems for organized documentation.
- Compiled and distributed mail, including preparing memos, emails, invoices, and reports.
- Updated contact lists regularly, reflecting changes in employee status or information.
- Ensured office equipment operated efficiently, including printers, copiers, and fax machines.
Patient Access Representative
Mosaic Life Care at St. Joseph - Medical Center
Saint Joseph, MO
05.2013 - 10.2014
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Guest Service Representative
Mosaic Life Care
Saint Joseph, MO
08.2011 - 05.2013
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests.
Education
Certificate of Technical Studies - Practical Nursing
North Central Missouri College
MO05-2022
Associate of Applied Science - Respiratory Therapy
Kansas City Kansas Community College
KS05-2018
Skills
- Regulatory compliance
- Quality assurance and control
- Data analysis and reporting
- Budget management and oversight
- Staff training and development
- Laboratory operations management
- Patient assessment and care
- Strategic planning and execution
- Emergency response coordination
- Team building and leadership
- Effective communication skills
- Problem-solving techniques
- Protocol optimization strategies
- QA procedure development and implementation
- Staff retention strategies
- Performance evaluations and feedback
- Arterial blood gas analysis
- Mechanical ventilation
- Data analysis
- Diagnostic testing
- Medication administration
- Emergency medical care
- Airway management
- Respiratory equipment setup
- Mechanical ventilation management
- End-of-life care
- Intubation
- Tracheostomy care
Certification
- BLS and ACLS Instructor
- BLS
- ACLS
References
References available upon request.
Timeline
Cardiopulmonary/Laboratory Manager
PAM Rehabilitation Hospital of Overland Park
09.2023 - Current
Lead Respiratory Therapist
Clear Sky Rehabilitation Hospital
03.2023 - 04.2024
License Practical Nurse (Surgical & Stepdown Unit)
Mosaic Life Care
08.2022 - 03.2023
Respiratory Therapist
Mosaic Life Care-Maryville
03.2021 - 08.2022
Respiratory Therapist
Amberwell Health
03.2020 - 09.2021
Respiratory Therapist
Centerpoint Medical Center
12.2018 - 09.2020
Respiratory Therapist
Liberty Hospital
07.2018 - 01.2019
Data Entry Specialist
Mosaic Life Care
01.2015 - 04.2017
Switchboard Operator/administrative Assistant
Northwest Missouri Psychiatric Rehabilitation Center
10.2014 - 01.2015
Patient Access Representative
Mosaic Life Care at St. Joseph - Medical Center
05.2013 - 10.2014
Guest Service Representative
Mosaic Life Care
08.2011 - 05.2013
Certificate of Technical Studies - Practical Nursing
North Central Missouri College
Associate of Applied Science - Respiratory Therapy
Kansas City Kansas Community College
Similar Profiles
Debbie BeckfordDebbie Beckford
Interim Administrator - LTC at Overland Park Center for Rehabilitation and Nursing/Excel Healthcare at Roe ParkInterim Administrator - LTC at Overland Park Center for Rehabilitation and Nursing/Excel Healthcare at Roe Park
Cynthia L. McNeltyCynthia L. McNelty
Charge Licensed Practical Nurse at PAM Rehabilitation Hospital NorthCharge Licensed Practical Nurse at PAM Rehabilitation Hospital North
Gabrielle MimsGabrielle Mims
Admission Coordinator at PAM Specialty and Rehabilitation Hospital of New Orleans/SlidellAdmission Coordinator at PAM Specialty and Rehabilitation Hospital of New Orleans/Slidell
Kodie MeyerKodie Meyer
Erosion Control at Pine Valley ContractingErosion Control at Pine Valley Contracting
Remington BoldridgeRemington Boldridge
Operator at Green Bay PackagingOperator at Green Bay Packaging