Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Graham

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Work From Home position. Offering excellent communication and good judgment.

Overview

9
9
years of professional experience

Work History

Pharmacy Helpdesk Representative

Alorica
12.2017 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Managed high levels of call flow and responded to pharmacy technical support needs.
  • Managed help desk consisting of 15 employees and conducted performance evaluations.
  • Monitored problem management database and followed up with assigned personnel.

Money Center Associate

Walmart
08.2015 - 11.2017
  • Loaded customer credit cards and signed up new customers for card programs.
  • Performed various money center services to customers.
  • Updated and maintained long-term accounts.
  • Answered department phone calls.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Set up, tested and balanced registers for front-end employees.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Communicated guest and employee requests to management for issue resolution.
  • Performed various money center services to customers

Cashier

Walmart
07.2013 - 08.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers complete purchases, locate items and join reward programs

Education

GED -

San Jacinto College North Campus
5800 Uvalde Rd Houston Texas 77049
05.2003

Skills

  • Personnel Management
  • Equipment Maintenance
  • Customer Satisfaction
  • Technical Support
  • Customer Support
  • Providing Customer Support
  • Creative Issue Resolution
  • Microsoft Windows and Office
  • Employee Computer Support
  • Customer Communication and Empathy

Timeline

Pharmacy Helpdesk Representative

Alorica
12.2017 - Current

Money Center Associate

Walmart
08.2015 - 11.2017

Cashier

Walmart
07.2013 - 08.2015

GED -

San Jacinto College North Campus

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Chantelle Graham