Chantelle Johnson
Homestead,Florida
Summary
Proven track record in enhancing customer relations and problem resolution, demonstrated during tenure at Kelly Services. Excelled in critical thinking and efficient data management, significantly improving operational efficiency. Skilled in active listening and adept at fostering secure, welcoming environments, underscoring a commitment to excellence and safety.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Kelly Services
11.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Substitute Teacher/Front Office Clerk
Kelly Services
01.2022 - 11.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enter data into computer systems accurately and efficiently.
Maintain and update files and records, both electronic and physical.
Retrieve files and documents as needed for staff and management.
Ensure the confidentiality and security of sensitive information.
- Answer and direct phone calls.
Take and distribute messages.
Greet visitors and direct them to the appropriate person or office.
Handle incoming and outgoing mail, including sorting, delivering, and preparing postage.
Maintain office supplies inventory and order supplies when necessary.
Operate office equipment such as photocopiers, printers, and fax machines.
Security Officer
Delta Five Security
03.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL04.2025
High School Diploma -
South Dade Senior High School
Homestead, FL06.2019
Skills
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Conflict Resolution
Timeline
Virtual Assistant
Kelly Services
11.2023 - Current
Substitute Teacher/Front Office Clerk
Kelly Services
01.2022 - 11.2023
Security Officer
Delta Five Security
03.2020 - 01.2022
Associate of Arts - Pre-Nursing
Miami Dade College
High School Diploma -
South Dade Senior High School
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