Summary
Overview
Work History
Education
Skills
Timeline
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CHANTELLE KERR

CHANTELLE KERR

Pflugerville,TX

Summary

Proactive Conference Product Specialist who excels in leveraging analytical problem-solving skills to enhance customer engagement and ensure educational success using a unique blend of customer service and technological expertise. Poised to contribute effectively while creating and leading a collaborative team with a proven track record in adapting to diverse team environments and innovating solutions to meet client and colleagues' needs.

Overview

10
10
years of professional experience

Work History

Conference Product Specialist

eShow
06.2022 - Current
  • Succinct and comprehensive customer experience via various modes of communication
  • Collaboratively work within the conference product team as well as sales, support and other teams to ensure client training and customer service are top tier
  • Promote education of eShow best practices and products through a consistent feedback loop while improving processes to meet client's personalized needs
  • Dedicated team member focused on communication and support
  • Develop innovative strategies to increase customer engagement and retention, leveraging data to identify trends and opportunities for personalized offerings within the conference product line.

Special Education Teacher/Math Teacher

Farley Middle School, Hutto ISD
06.2019 - 06.2022
  • Developed learning resources, assessed needs, advised parents, monitored student progress
  • Set achievable goals while progress monitoring
  • Ensured success by providing supports, scaffolds, and accommodations with an individualized education plan
  • Collaboratively teaching in sync
  • Managed team of educators while ensuring student, parent and teacher needs were met schoolwide.

Math Teacher/Intervention Teacher

Westview Middle School, PFISD
05.2017 - 06.2019
  • Established ownership of learning through SMART goals
  • Maintained open communication with students, parents and staff in a professional manner
  • Managed student behavior by setting clear expectations while creating a safe and positive learning environment through support of a growth mindset
  • Provided intervention support through modified curriculum to meet varying student abilities
  • Planned, prepared and implemented lesson plans to include rigor and differentiation.

Math Teacher/Intervention Teacher

Klein Intermediate School, Klein ISD
07.2014 - 05.2017
  • Established ownership of learning through SMART goals
  • Maintained open communication with students, parents and staff in a professional manner
  • Managed student behavior by setting clear expectations while creating a safe and positive learning environment through support of a growth mindset
  • Provided intervention support through modified curriculum to meet varying student abilities
  • Planned, prepared and implemented lesson plans to include rigor and differentiation.

Education

B.A. in Business Management and Human Resources -

Texas State University
San Marcos, Texas
01.2012

Skills

  • Collaborative
  • Proactive
  • Professional and Courteous
  • Interpersonal Relations
  • Customer Relationship Management (CRM)
  • Adaptable
  • Results-oriented
  • Analytical Problem Solver
  • Employee Coaching and Mentoring

Timeline

Conference Product Specialist

eShow
06.2022 - Current

Special Education Teacher/Math Teacher

Farley Middle School, Hutto ISD
06.2019 - 06.2022

Math Teacher/Intervention Teacher

Westview Middle School, PFISD
05.2017 - 06.2019

Math Teacher/Intervention Teacher

Klein Intermediate School, Klein ISD
07.2014 - 05.2017

B.A. in Business Management and Human Resources -

Texas State University

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CHANTELLE KERR