Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHANTELLE LEACOCK

North Miami Beach,Florida

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Financial Service Representative I

TD Bank
Sunny Isles Beach, United States
05.2021 - Current
  • Proactively reaches out to customers to deepen relationships through needs-based conversations
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Offered competitive commercial banking solutions and retail financing options.
  • Maintains strong product and sales knowledge and champions core service values
  • Developed and maintained courteous and effective working relationships.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth

Customer Service Representative I

TD Bank
, N.A.
07.2020 - 05.2021
  • Exudes confidence with clients when sharing product knowledge and solutions
  • My day-to-day objective includes making personal connections, engaging and educating customers, asking open-ended questions, listening to establish trust and build lasting relationships
  • Handled over 400 calls per month, maintaining an 85% customer satisfaction rating
  • Makes quality referrals to branch staff or TD Bank ecosystem partners
  • Exceeds all individual performance metrics
  • Professional, thorough, and organized with strong follow-up skills

Manager

Enterprise Rent-A-Car
Miami, FL
06.2019 - 04.2020
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • My day-to-day position required booking reservations, ensuring a healthy vehicle fleet, communicating with insurance adjusters, and leading a new team of incoming Manager Trainees
  • Accomplished multiple tasks within established timeframes.
  • Delivered exceptional sales; increasing by 5% and customer service index increasing from 77% to 81% within 2 months.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Associate Banker

JPMorgan Chase Bank
Miami, FL
08.2015 - 06.2019
  • Emphasized the importance of consumer-bank focused products and services while proactively educating clients on utilizing available banking channels
  • Teach customers how to become experts in our self-service and digital platform by helping access the company’s latest technology
  • Balanced teller drawers and ATM cash.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Set risk management policies to mitigate bank losses.
  • Research bank policies and producers in a proprietary database
  • Completed approximately 4 training sessions a month concerning fraudulent activity, customer fairness, improving customer experience, system updates etc

Education

Business Administration, International Business

Florida Atlantic University
Boca Raton, FL
12.2016 - 05.2018

Associates - Business Administration

Miami Dade College
Miami, FL
08.2014 - 12.2016

Skills

Sales and marketing

undefined

Certification

Notary

Timeline

2-14 Life and Variable Contracts

07-2021

Financial Service Representative I

TD Bank
05.2021 - Current

Notary

09-2020

NMLS Licenses

07-2020

Customer Service Representative I

TD Bank
07.2020 - 05.2021

Manager

Enterprise Rent-A-Car
06.2019 - 04.2020

Business Administration, International Business

Florida Atlantic University
12.2016 - 05.2018

Associate Banker

JPMorgan Chase Bank
08.2015 - 06.2019

Associates - Business Administration

Miami Dade College
08.2014 - 12.2016

Similar Profiles

CREATE PROFILE
CHANTELLE LEACOCK