Chantelle Mayo
Katy,TX
Summary
Versatile Assistant General Manager with 12 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
PMG Houston/ Associa – Cinco Ranch P.A.
06.2023 - Current
- Under Direction of Senior General Manager, provide support to 12 administrative staff members
- Assist with employee hiring, training and development
- Assist with setting project deadlines and weekly touch-base to ensure team is on target
- Assist with annual budget preparation
- Process all contracts and proposals for execution
- Liaison to Board, Committee and Residents (8,740 homes)
- Plan, prep and budget for Community Events (18-20 events a year)
- Provide Customer Service support to Front Desk and various departments such as Facilities, Landscape and Accounting.
Assistant Facilities Manager
PMG Houston/ Associa – Cinco Ranch P.A.
11.2022 - 06.2023
- Created and tracked Work orders
- Communication with Contractors concerning projects
- Worked with facilities manager on daily task
- Ensure invoices matched work orders
- Keep supervisor informed of deadlines and pending items
- Worked with Homeowners to ensure problems were resolved or correct correspondence is provided timely
- Helped maintain spreadsheets for budgeting and tracking purposes
- Assisted in organizing projects; such as scheduling, meetings and execution of progress payments.
- drafted monthly minutes of Board of Directors and Neighborhood Rep Group
- Logged all motions and directives; updated new list and circulated to Team with deadline
- Event planning
- Work with Board members on projects concerning facilities and community events
- Supervised DR and ARC departments
Modifications Manager
PMG Houston/ Associa – Cinco Ranch P.A.
02.2021 - 11.2022
- Process request for Modifications Approval applications, to include writing response letters re: decisions from Modifications Committee
- Customer Service
- Coordinate Modifications Committee and New Construction Hearing Committee meetings and take minutes
- Prepare reports regarding numbers of applications per month (approved, denied, etc.)
- Prepare reports with status of violations at properties in cases where homeowner has had hearing with Board of Directors
- Review/proofread edit lists of Deed Restriction violation letters being mailed out to homeowners
- Train other members of Residential Deed Restrictions Department
- Coordinate force mows with landscaping contractor and charge-back costs to property owners (could be handled by other members of department)
- Chargeback attorney invoices to homeowners
- Help with routine inspection drives
- Prepare schedule for team
- Thorough intake session with Manager
- Review Resumes
- Set up interviews
- Assist with interviewing candidates
- Keep supervisor informed of deadlines and pending items
- Organize projects
- Overseeing development and dissemination of program materials, special mailings, manuals, and training materials
- Manage daily office operations
- Maintain high-volume contact by telephone, email and in person with staff.
OSP Design Engineer
PMG Houston/ Associa – Cinco Ranch P.A.
12.2019 - 01.2021
- Providing exception customer service
- Taking accurate field notes
- Review requests as submitted by Head Engineer
- Create drawing for work prints and provide to field tech and client
- Ensure an cost-effective solution to met client needs
Assistant to the General Manager
PMG Houston/ Associa/Cinco Ranch P.A.
01.2014 - 12.2019
- Thorough intake session with Manager
- Review Resumes
- Set up interviews
- Assist with interviewing candidates
- Keep supervisor informed of deadlines and pending items
- Organize projects
- Overseeing the development and dissemination of program materials, special mailings, manuals, and training materials
- Manage daily office operations
- Maintain a high-volume contact by telephone, email and in person with employees
- Prepare agendas and board packets for all Board meetings
- Record minutes for Board of Director and NRC meetings (5 meetings per month)
- Screen telephone callers and drop-in visitors
- Make recommendations to management concerning candidates to be hired
- New Employee Training
- Prepare reports for management review
- Coordinate Community Events (planning, gather donations, advertise)
- Coordinate Staff to meet the needs for the Association Events
- Coordinate Staff Luncheons
- Maintain Events Budgets, emergency list, contractor contact files, Bankruptcy files, Calendar, Collection files and contact all that are behind on payments, Tennis Court System/ Sign Up, Schedule for Sports Fields and Association Website
- Manages and coordinates department's purchasing; prepares department's requisitions and tracks department's expenditures; manages office supplies
- Filing - Set up new files as needed for all Associations
- Correspond/follow-up with Association's attorney regarding the status of violations at properties being handled by attorney
- Streamlining processes as needed.
Education
Masters in Prof. Studies - HR -
Tennessee State University
Nashville, TennesseeBachelors in I.S. -
Tennessee State University
Nashville, TNAssociate in Business Management -
Houston Community College
Houston, TexasAssociates of Arts in Science -
Houston Community College
Houston, TexasSkills
- Strong Management
- Strong Administrative
- Highly Organized
- Human Resources
- Strong Communication
- Strong Problem Solving
- Strong Customer Service
- Ability to cultivate relationships
- Strong Written and Verbal
- Sound Judgement
- Multitasking
- Organized
- Conflict Resolution
- Team Building
- Independent
- Team Player
- Strategic Planning Skill
- Operations Management
- Hiring and Recruitment
- Employee Relations
References
Available upon request.
Timeline
Assistant General Manager
PMG Houston/ Associa – Cinco Ranch P.A.
06.2023 - Current
Assistant Facilities Manager
PMG Houston/ Associa – Cinco Ranch P.A.
11.2022 - 06.2023
Modifications Manager
PMG Houston/ Associa – Cinco Ranch P.A.
02.2021 - 11.2022
OSP Design Engineer
PMG Houston/ Associa – Cinco Ranch P.A.
12.2019 - 01.2021
Assistant to the General Manager
PMG Houston/ Associa/Cinco Ranch P.A.
01.2014 - 12.2019
Masters in Prof. Studies - HR -
Tennessee State University
Bachelors in I.S. -
Tennessee State University
Associate in Business Management -
Houston Community College
Associates of Arts in Science -
Houston Community College
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