Chantelle Mayo

• Implemented performance metrics to improve team productivity and accountability.
• Streamlined processes to reduce costs and optimize resource allocation.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Streamlined workflow processes resulting in improved productivity
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Create Agendas
• Meeting Packets and Presentations
• Ran Board meetings
• Organized contractors
• Planned events

• Under Direction of Senior General Manager, provide support to 12 administrative staff members
• Assist with employee hiring, training and development
• Assist with setting project deadlines and weekly touch-base to ensure team is on target
• Assist with annual budget preparation
• Process all contracts and proposals for execution
• Liaison to Board, Committee and Residents (8,740 homes)
• Plan, prep, and budget for Community Events (18-20 events yearly)
• Provide Customer Service support to Front Desk and various departments such as Facilities, Landscape and Accounting.

• Project Management: Coordination with Contractors concerning projects
• Walkthrough with vendors and document completed or in-progress work
• Worked with facilities manager on daily tasks assigned either in office or in field
• Update Facilities Manager daily (before start of day and end of day on progress)
• Set calendar reminders to meet deadlines
• Worked with Homeowners to ensure problems were resolved or correct correspondence is provided timely
• Helped maintain spreadsheets for budgeting and tracking purposes
• Admin support to Facilities Manager / General Manager: Create & track work orders
• Provide monthly report and status on completion of WO’s
• Ensure invoices matched work orders
• Drafted monthly minutes of Board of Directors and Neighborhood Rep Group
• Logged all motions and directives; updated new list and circulated to Team with deadline
• Event planning (assisted GM and Events Committee with planning, coordination, and execution of Association events)
• Supervised 8 Deed Restrictions and Architectural Control/Modifications departments.
• Supervised staff of 12 in day-to-day activities
• Developed and oversaw budgets for facilities and worked within cost restraints

• Architectural Modification: Process requests for approval of applications
• Educate Homeowners on processes
• Communicate daily with pending applicants, including results from Committee meeting
• Draft 50+ letters regarding response and work closely with denied applicants
• Coordinate Modifications Committee and New Construction Hearing Committee meetings and take committee minutes
• Prepare Board reports regarding numbers of applications per month (approved, denied, etc.)
• Prepare Board variance request packets for Board Hearings
• Deed Restriction - Supervision/Hiring/Training: Oversight and approval of Deed Restriction violation letters to Residents
• Coordinate force mows with landscaping contractor and charge-back costs to property owners (could be handled by other members of department)
• Chargeback attorney invoices to homeowners
• Assist with routine inspection drives
• Administrative Support to General Manager: Prepare schedule for team of 12
• Review resumes, setup interviews, and assist with interviewing prospective candidates
• Keep supervisor informed of deadlines and pending items
• Organize projects for various departments, as needed
• Oversee development and dissemination of program materials, special mailings, manuals, and training materials
• Manage daily office operations
• Set team goals and priorities, weekly with GM.
• Accomplished multiple tasks within established timeframes

• High-volume client-based interaction and ensure 5-star customer service
• Take field notes, review requests by Head Engineer and create drawing and prints to provide to clients
• Ensure cost-effective solution to meet client needs.
• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Drafted documentation detailing design requirements and technical specifications

• Admin oversight to support staff: Provide clear direction on goals and deadlines and that they are met
• Daily check-in with support staff
• Manages and coordinates department's purchasing; prepares department's requisitions and tracks department's expenditures; manages office supplies
• Assistant General Manager Tasks: Assist in screening candidates, setting up interviews and partaking in the interview process with the General Manager
• Keep GM informed of deadlines and pending items
• Organize projects with GM for Facilities, Landscape and Accounting departments
• Create Board Agenda’s, Director Reports and supporting documents as instructed by GM
• Record Association Minutes (Board of Director and Neighborhood Rep Meetings)
• Manage daily office operations
• New Employee Training
• Assist Front Desk with phone calls, problem solving and directing to resolve matters in a timely manner
• Assist with Internal and External Events: Coordinate Community Events (planning, gather donations, advertise)
• Coordinate Staff and Volunteer effort to meet the needs for the Association Events
• Coordinate Staff Luncheons
• Maintain Events Budgets, emergency list, contractor contact files, Bankruptcy files, Calendar, Collection files and contact all that are behind on payments, Tennis Court System/ Sign Up, Schedule for Sports Fields and Association Website
• Correspond/follow-up with Association's attorney regarding the status of violations at properties being handled by attorney.