Chantelle Mayo
Houston,TX
Summary
Versatile job seeker with 12 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
PMG Houston/ Associa – Cinco Ranch P.A.
06.2023 - Current
- Under Direction of Senior General Manager, provide support to 12 administrative staff members
- Assist with employee hiring, training and development
- Assist with setting project deadlines and weekly touch-base to ensure team is on target
- Assist with annual budget preparation
- Process all contracts and proposals for execution
- Liaison to Board, Committee and Residents (8,740 homes)
- Plan, prep, and budget for Community Events (18-20 events yearly)
- Provide Customer Service support to Front Desk and various departments such as Facilities, Landscape and Accounting.
Assistant Facilities Manager
PMG Houston/ Associa – Cinco Ranch P.A.
11.2022 - 06.2023
- Project Management: Coordination with Contractors concerning projects
- Walkthrough with vendors and document completed or in-progress work
- Worked with facilities manager on daily tasks assigned either in office or in field
- Update Facilities Manager daily (before start of day and end of day on progress)
- Set calendar reminders to meet deadlines
- Worked with Homeowners to ensure problems were resolved or correct correspondence is provided timely
- Helped maintain spreadsheets for budgeting and tracking purposes
- Admin support to Facilities Manager / General Manager: Create & track work orders
- Provide monthly report and status on completion of WO’s
- Ensure invoices matched work orders
- Drafted monthly minutes of Board of Directors and Neighborhood Rep Group
- Logged all motions and directives; updated new list and circulated to Team with deadline
- Event planning (assisted GM and Events Committee with planning, coordination, and execution of Association events)
- Supervised 8 Deed Restrictions and Architectural Control/Modifications departments.
- Supervised staff of 12 in day-to-day activities
- Developed and oversaw budgets for facilities and worked within cost restraints
Modifications Manager
PMG Houston/ Associa – Cinco Ranch P.A.
02.2021 - 11.2022
- Architectural Modification: Process requests for approval of applications
- Educate Homeowners on processes
- Communicate daily with pending applicants, including results from Committee meeting
- Draft 50+ letters regarding response and work closely with denied applicants
- Coordinate Modifications Committee and New Construction Hearing Committee meetings and take committee minutes
- Prepare Board reports regarding numbers of applications per month (approved, denied, etc.)
- Prepare Board variance request packets for Board Hearings
- Deed Restriction - Supervision/Hiring/Training: Oversight and approval of Deed Restriction violation letters to Residents
- Coordinate force mows with landscaping contractor and charge-back costs to property owners (could be handled by other members of department)
- Chargeback attorney invoices to homeowners
- Assist with routine inspection drives
- Administrative Support to General Manager: Prepare schedule for team of 12
- Review resumes, setup interviews, and assist with interviewing prospective candidates
- Keep supervisor informed of deadlines and pending items
- Organize projects for various departments, as needed
- Oversee development and dissemination of program materials, special mailings, manuals, and training materials
- Manage daily office operations
- Set team goals and priorities, weekly with GM.
- Accomplished multiple tasks within established timeframes
OSP Design Engineer
Byers Engineering Company
12.2019 - 01.2021
- High-volume client-based interaction and ensure 5-star customer service
- Take field notes, review requests by Head Engineer and create drawing and prints to provide to clients
- Ensure cost-effective solution to meet client needs.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Drafted documentation detailing design requirements and technical specifications
Assistant to the General Manager
PMG Houston/ Associa/Cinco Ranch P.A.
01.2014 - 12.2019
- Admin oversight to support staff: Provide clear direction on goals and deadlines and that they are met
- Daily check-in with support staff
- Manages and coordinates department's purchasing; prepares department's requisitions and tracks department's expenditures; manages office supplies
- Assistant General Manager Tasks: Assist in screening candidates, setting up interviews and partaking in the interview process with the General Manager
- Keep GM informed of deadlines and pending items
- Organize projects with GM for Facilities, Landscape and Accounting departments
- Create Board Agenda’s, Director Reports and supporting documents as instructed by GM
- Record Association Minutes (Board of Director and Neighborhood Rep Meetings)
- Manage daily office operations
- New Employee Training
- Assist Front Desk with phone calls, problem solving and directing to resolve matters in a timely manner
- Assist with Internal and External Events: Coordinate Community Events (planning, gather donations, advertise)
- Coordinate Staff and Volunteer effort to meet the needs for the Association Events
- Coordinate Staff Luncheons
- Maintain Events Budgets, emergency list, contractor contact files, Bankruptcy files, Calendar, Collection files and contact all that are behind on payments, Tennis Court System/ Sign Up, Schedule for Sports Fields and Association Website
- Correspond/follow-up with Association's attorney regarding the status of violations at properties being handled by attorney.
Education
Masters in Prof. Studies - HR -
Tennessee State University
Nashville, Tennessee2019
Bachelors in I.S. -
Tennessee State University
Nashville, TN2017
Associate in Business Management -
Houston Community College
Houston, Texas2009
Associates of Arts in Science -
Houston Community College
Houston, Texas2007
Skills
- Strong Management & Administrative Skillset
- Highly Organized
- Proficient in Conflict Resolution
- Human Resources
- Motivate Team Members
- Strong Written, Oral, and Verbal Communications
- Proficient in Training, Hiring, and Development
- Multitasking
- Team Building
- Team Leadership Expertise
References
Available upon request.
Timeline
Assistant General Manager
PMG Houston/ Associa – Cinco Ranch P.A.
06.2023 - Current
Assistant Facilities Manager
PMG Houston/ Associa – Cinco Ranch P.A.
11.2022 - 06.2023
Modifications Manager
PMG Houston/ Associa – Cinco Ranch P.A.
02.2021 - 11.2022
OSP Design Engineer
Byers Engineering Company
12.2019 - 01.2021
Assistant to the General Manager
PMG Houston/ Associa/Cinco Ranch P.A.
01.2014 - 12.2019
Masters in Prof. Studies - HR -
Tennessee State University
Bachelors in I.S. -
Tennessee State University
Associate in Business Management -
Houston Community College
Associates of Arts in Science -
Houston Community College
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