Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle McKenzie

San Bernardino,CA

Summary

Diligent Administrative Assistant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

7
7
years of professional experience

Work History

Sortation Associate

Amazon
07.2018 - 04.2025
  • Operated sorting equipment to efficiently categorize packages for distribution.
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.
  • Auditing associates workstations and quality of work during the shift.
  • Maintaining the company's safety policies and enforcing them with associates.
  • Creating safety data sheets for building supervisors.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
  • Collaborated with team members to optimize workflow and meet daily operational goals.
  • Monitored inventory levels and reported discrepancies to management for timely resolution.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Maintained a safe work environment through proper handling of packages and equipment.

Administrative Assistant

Behavioral Health Ministries Pilot Program
06.2022 - 04.2024
  • Creating spreadsheets and PowerPoint presentations for meetings and events.
  • Producing reports, lists, summaries and other documents from databases as necessary.
  • Attending various community events, providing excellent customer service as well as providing various outreach resources for community members as needed.
  • Coordinated logistics for meetings and community outreach events.
  • Maintained accurate records of client interactions and program activities for compliance reporting.
  • Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
  • Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
  • Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
  • Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.

Education

High School Diploma -

Summit High School

Skills

  • Data entry and organization
  • Microsoft Office proficiency
  • Detail-oriented
  • Project management
  • Team collaboration
  • Conflict resolution for customer satisfaction
  • Adaptable to new procedures
  • Deadline oriented
  • Customer service
  • Record keeping
  • Package handling
  • Sorting accuracy

Timeline

Administrative Assistant

Behavioral Health Ministries Pilot Program
06.2022 - 04.2024

Sortation Associate

Amazon
07.2018 - 04.2025

High School Diploma -

Summit High School

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Chantelle McKenzie