Chantelle Miles
Arlington,TX
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the pharmaceutical industry.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
HarborWalk Adventures
04.2022 - 09.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Assistant Manager
Little Cesars
07.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Technical Support Representative
Conduent
12.2019 - 06.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Lifeguard
High Sierra Pools
05.2017 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Share tips with patrons on swimming techniques and strength training.
- Saved distressed persons using rescue techniques and equipment.
- Checked pool and surrounding areas for hazardous conditions.
Dispatcher Clerk
Worth Trucking Corporation Corp
08.2022 - 08.2023
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Data Entry Clerk
Westmoreland Parish Coulncil
09.2014 - 12.2014
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
Cashier
B And D Restaurant
08.2012 - 08.2013
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with special services, account updates and promotional options.
Education
Certificate of Completion - Freight Broker Agent Training
University of West Florida
Pensacola, FL02.2023
Bachelor Of Basic Medical Sciences - Pharmacology
The University of The West Indies
Kingston11.2018
Associate Degree In General Studies -
Montego Bay Community College
Westmoreland Campus 07.2015
CXC Subjects
Institute of Academic Excellence
St. James07.2013
High School Diploma - CXC
Hampton School
St. Elizabeth06.2012
Skills
- Reservation Management
- Social media savvy
- Customer Service
- Report Preparation
- Guest Relations
- Data Entry
- Issue Resolution
- Reservation Processing
- Key Management System
- Product Sales
- Financial Transactions
- Problem-solving abilities
- Medical terminology knowledge
Cycling, Swimming
I really enjoy cycling, the fresh air, exercise and the scenery helps me to forget about stress and enjoy the moment. When I'm finished I have a clear mind ready for the next challenge. My first job in the US was as a lifeguard. I enjoyed teaching children to swim and being by the water all day. I don't swim as often now but its still one of my passions.
Timeline
Dispatcher Clerk
Worth Trucking Corporation Corp
08.2022 - 08.2023
Guest Service Representative
HarborWalk Adventures
04.2022 - 09.2023
Assistant Manager
Little Cesars
07.2021 - 04.2022
Technical Support Representative
Conduent
12.2019 - 06.2021
Lifeguard
High Sierra Pools
05.2017 - 09.2017
Data Entry Clerk
Westmoreland Parish Coulncil
09.2014 - 12.2014
Cashier
B And D Restaurant
08.2012 - 08.2013
Certificate of Completion - Freight Broker Agent Training
University of West Florida
Bachelor Of Basic Medical Sciences - Pharmacology
The University of The West Indies
Associate Degree In General Studies -
Montego Bay Community College
CXC Subjects
Institute of Academic Excellence
High School Diploma - CXC
Hampton School
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