Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Moorer

Beachwood,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare operations as well as customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Medical Operations

Cleveland Clinic
12.2019 - 12.2023
  • Improved patient satisfaction by implementing efficient transfer of calls and paging of doctors for appointments and/or procedures.
  • Streamlined medical operations by effectively managing call volumes to reduce wait times and increase productivity.
  • Enhanced team performance with regular team meetings, fostering a culture of continuous improvement in the workplace.
  • Developed strong relationships with healthcare providers, facilitating referrals for specialized care when needed.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Host

Cooper's Hawk Winery And Restaurant
04.2018 - 12.2019
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Dietary Aide

Montifiore Medical Center
01.2017 - 04.2018
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Education

Bachelors -

Kent State University
Kent, OH
03.2015

High School Diploma -

Warrensville Heights High School
Warrensville Heights, OH
05.2010

Skills

  • Infection Control Protocols
  • Patient Care Coordination
  • Team Building and Leadership
  • Professionalism and Ethics
  • Patient Confidentiality Practices
  • Decision Making and Judgment
  • Customer Service Orientation
  • Time Management and Prioritization

Timeline

Medical Operations

Cleveland Clinic
12.2019 - 12.2023

Host

Cooper's Hawk Winery And Restaurant
04.2018 - 12.2019

Dietary Aide

Montifiore Medical Center
01.2017 - 04.2018

Bachelors -

Kent State University

High School Diploma -

Warrensville Heights High School

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Chantelle Moorer