Chantelle Oravsky
Tampa,FL
Summary
Experienced Customer Service Representative with a track record of providing excellent support and efficiently resolving inquiries and complaints. Strong communication skills, positive attitude, and a passion for assisting customers in a fast-paced environment. Demonstrated ability to handle high call volumes and meet customer satisfaction goals. Seeking to leverage customer service expertise to contribute to a dynamic team and enhance the overall customer experience. Brings top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Omni Interactions
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Researched and identified solutions to technical problems.
- Assisted call-in customers with questions and orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
DeliverXD Pharmacy
11.2022 - 06.2023
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills
- Utilize CRM systems to document customer interactions and ensure accurate and thorough record-keeping
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Radius Global Solution
06.2014 - 06.2016
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained accurate customer records and updated databases with relevant information and interactions
- Demonstrated strong product knowledge and the ability to educate customers on features, benefits, and troubleshooting solutions
Education
Some College (No Degree) - Project Management
Hillsborough Community College
Tampa, FLAssociates - Criminal Justice
Hillsborough Community College
Tampa, FL05-2022
Skills
- MS Office proficient
- Scheduling
- Data Entry
- Microsoft Excel
- Microsoft PowerPoint
- Delivery scheduling
- Medical terminology
- Live chat support
Certification
Project Management, Hillsborough Community College
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Timeline
Customer Support Specialist
Omni Interactions
08.2024 - Current
Customer Service Representative
DeliverXD Pharmacy
11.2022 - 06.2023
Customer Service Representative
Radius Global Solution
06.2014 - 06.2016
Some College (No Degree) - Project Management
Hillsborough Community College
Associates - Criminal Justice
Hillsborough Community College
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