CHANTELLE PAGE
Doral
Summary
Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Consistently achieves goals and drives positive outcomes through analytical skills and practical application. Excels in dynamic settings where adaptability and innovation are key drivers of success.
Overview
17
17
years of professional experience
Work History
Senior Business Analyst – Financial Systems
Carnival Cruise Lines
08.2023 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
Business Analyst – Financial Systems
Carnival Cruise Lines
06.2022 - 08.2023
- Provides support in selecting, optimizing, prioritizing and executing projects, managing the deployment of services and evaluating/monitoring operational and financial benefits related to Shipboard Revenue systems.
- Oversees special projects (system maintenance and enhancements) related to Finance & Revenue Accounting functions; supporting and developing both strategic and tactical initiatives based on interpretation of analyses and detailed review of current processes. Ensures the success of project delivery in terms of functionality and quality.
- Works in conjunction with other teams within CCL Finance & Hotel Operations to ensure cohesiveness with corporate goals and initiatives. Oversees other resources working on projects as needed and proactively seeks opportunities to partner with business units on important strategic initiatives.
- Collaborates with IT, Decision Support, business users and any other departments as needed to support the development and implementation of new business practices.
Finance Director
Carnival Cruise Lines
06.2017 - 06.2022
- Responsible for managing all finance operations onboard and instrumental in assisting onboard operating departments in the decision making process through financial analysis and reporting.
- Successfully managed multiple audits, ensuring accurate financial information was presented to Shipboard as well as Shoreside departments without discrepancies or delays.
- Mentored finance team members, fostering a culture of continuous learning and professional development within the department.
Paymaster
Carnival Cruise Lines
02.2016 - 09.2017
- Responsible for administration of payroll, gratuities and benefit related payments to crew, as well as accounting for all cash disbursements and collections from all onboard revenue centers. Also responsible of the Main Safe onboard.
Finance Specialist
Carnival Cruise Lines
02.2013 - 02.2016
- Responsible for recording onboard cost and revenue data, perform audits, as well as provide financial reporting and analysis to shipboard operating departments and shore side management.
Guest Services Supervisor
Carnival Cruise Lines
06.2012 - 02.2013
- Oversee Front Desk operations and supervise a team of Guest Service Associates and assist guests with their concerns and provide appropriate resolution.
Guest Services Associate
Carnival Cruise Lines
03.2010 - 06.2012
- Responsible to maintain company service, to ensure proper guest service levels at Front Desk, perform cash handling duties and log all complaints and concerns from guests into the onboard incident report. Follow up with guests.
Audit Clerk
RSM Betty & Dickson
01.2008 - 01.2010
- Responsible for drafting financial statements, calculations and submission of tax returns. Statutory secretarial duties. Conducting cycle audits.
Education
Bachelor of Commerce - Chartered Accountancy
North-West University
Potchefstroom, South Africa03-2007
Bachelor of Commerce - Financial Accountancy
North-West University
Potchefstroom, South Africa03-2008
Skills
- Project requirements documentation
- User acceptance testing execution
- Collaborative stakeholder relations
- Analytical assessment of systems
- Revenue accounting expertise
- Payment Processing
Accomplishments
I AM Carnival Team Member Nominee Q4 2023
I AM Carnival Team Member Winner Q1 2024
Timeline
Senior Business Analyst – Financial Systems
Carnival Cruise Lines
08.2023 - Current
Business Analyst – Financial Systems
Carnival Cruise Lines
06.2022 - 08.2023
Finance Director
Carnival Cruise Lines
06.2017 - 06.2022
Paymaster
Carnival Cruise Lines
02.2016 - 09.2017
Finance Specialist
Carnival Cruise Lines
02.2013 - 02.2016
Guest Services Supervisor
Carnival Cruise Lines
06.2012 - 02.2013
Guest Services Associate
Carnival Cruise Lines
03.2010 - 06.2012
Audit Clerk
RSM Betty & Dickson
01.2008 - 01.2010
Bachelor of Commerce - Chartered Accountancy
North-West University
Bachelor of Commerce - Financial Accountancy
North-West University
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