Chantelle Perrigoue
Oak Harbor,WA
Summary
Dynamic individual with hands-on experience in Customer Service and Sales with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
32
32
years of professional experience
Work History
Dairy Manager, PIC, Drive Up and Go Shopper
Safeway
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Streamlined store operations by maintaining accurate inventory records, ordering products, and proactively restocking shelves.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
- Accomplished multiple tasks within established timeframes.
Account Executive, Senior Account Executive, Enterprise Inside Sales Resource
UPS
01.2015 - 09.2024
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Daily use of Excel, Outlook, Internet Explorer, and Global Timecard
- Conducted regular check-ins with existing clients to assess their needs and identify opportunities.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
PDS Package Dispatch Supervisor
UPS
09.2013 - 01.2015
- Schedule an average of 30 routes/drivers; with an average of 8,770 packages
- Conference calls, computer reporting/preparation of estimates and results, emails, timecards
- Schedule and oversee the preload operation: crew of 25 people
- Addressed delivery delays proactively, strategizing solutions to minimize impact on customers and overall operations.
- Schedule Trailer shifts, breaks, etc
- Safety and new hire training and observations/reporting
- Peak season adds more routes, reports, etc., and scheduling of driver helpers
- Accomplishments: I had an impact by being able to tackle my new position of PDS, while covering my old position as preload supervisor, and covering the data supervisor's position when we were going through some turnover
- I was the constant
- Resolved conflicts among team members professionally by using tactful mediation techniques that led to improved working relationships.
Painter
Richard L. Rapp Contracting
05.2013 - 09.2013
- Summer Part-time work, painting sheds and manufactured home skirting
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Customer Service Specialist
Best Buy #1415
04.2007 - 09.2007
- Customer Service, Appliance Sales, Delivery/Installation Scheduling, Task Assignment
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Owner/Partner
Just Wright Construction
06.2003 - 06.2007
- Customer Service, Record Keeping, Banking, Answer Phones, Schedule, Estimating, Project Management
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Customer Service/Checker
Safeway
06.1993 - 03.2003
- Customer Service, Scheduling for 100+ employees, Price Changing, Office Record Keeping, Till & Safe Counting, Lotto, Money Gram, Money Orders, Answer phones, Checker
- Accomplishments: Safeway Excellence Service Award July 1998 In recognition of superior customer service
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
Education
Bachelor of Arts - Business Administration
University of Arizona
Global CampusSkills
- Flexible and adaptable
- Problem-solving
- Excellent communication
- Organization and time management
- Customer service
- Conflict resolution
Accomplishments
UPS Awards: World of Champions 2019 (Top 10% of all of UPS), Top Account Executive 2019 NW District, Top Export Sales 2020 NW District, Top Revenue Cultivator 2021 NW District
Timeline
Dairy Manager, PIC, Drive Up and Go Shopper
Safeway
02.2024 - Current
Account Executive, Senior Account Executive, Enterprise Inside Sales Resource
UPS
01.2015 - 09.2024
PDS Package Dispatch Supervisor
UPS
09.2013 - 01.2015
Painter
Richard L. Rapp Contracting
05.2013 - 09.2013
Customer Service Specialist
Best Buy #1415
04.2007 - 09.2007
Owner/Partner
Just Wright Construction
06.2003 - 06.2007
Customer Service/Checker
Safeway
06.1993 - 03.2003
Bachelor of Arts - Business Administration
University of Arizona
Similar Profiles
Ryan PoindexterRyan Poindexter
Cashier at SafewayCashier at Safeway
Riley SweeneyRiley Sweeney
Courtesy Clerk at SafewayCourtesy Clerk at Safeway
Aterica MiddletonAterica Middleton
Manager at SafewayManager at Safeway
Eli SwavelyEli Swavely
Courtesy Clerk/Fresh Cut Clerk at SafewayCourtesy Clerk/Fresh Cut Clerk at Safeway
Jeremy TaylorJeremy Taylor
Sales Associate at Big 5 Sporting GoodsSales Associate at Big 5 Sporting Goods